Senior Operations Quality Assurance Specialist – Home Loans

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $33 - $38 / hour

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Implement new quality assurance evaluations and lead departmental projects across multiple complex initiatives • Oversee project planning, timelines, resource coordination, and delivery • Communicate project scope, milestones, risks, and deliverables to leadership, business owners, vendors, and stakeholders • Conduct Check-the-Checker assessments to validate scoring accuracy and identify missed defects • Review statistical samples of accounts, calls, transactions, and processes for accuracy, consistency, compliance, and internal controls • Meet monthly production goals and KPIs while managing competing priorities • Investigate issues and support regulatory compliance, internal controls, and operational-gap initiatives • Support modernization and digital transformation efforts • Manage weekly defect research and reporting, recommend corrective actions, and monitor remediation • Lead new-hire onboarding and facilitate training and calibration sessions • Provide peer-to-peer feedback on best practices and QA standards • Develop and maintain QA resources, documentation, and workflows • Participate in meetings, company events, and team-building activities • Complete required compliance tasks and training modules on time • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s Degree in business, finance, or equivalent work experience in a related field • 6+ years experience in Quality Assurance, Mortgage Operations, Audit, Risk or Compliance within a financial institution • 3+ years of direct Home Loans/Mortgage experience (origination, processing, underwriting, post-closing, or QA review) • Demonstrated experience performing complex QA reviews and second level validations (e.g. Check the checker, escalations) • Proven track record of identifying control gaps, regulatory risk, and systemic issues, and driving cross-functional remediation • Experience leading QA initiatives, projects, or governance routines

🏖️ Benefits

• Comprehensive compensation package • Well-being and work-life balance programs • Career development and growth • Rewards and recognition • Commitment to Diversity, Equity and Inclusion • Market-competitive and internally equitable total rewards compensation package