Manager, Solutions Architecture

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $184k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Manage a team of Solutions Architects, ensuring effective utilization and successful customer outcomes • Lead the design and building of outcomes on the Grafana technology stack • Build educational programs that enhance customer capabilities of the Grafana technology stack • Advise on sales strategies to drive adoption, renewals, and revenue • Build lasting customer relationships and develop Grafana advocates and referenceable customers • Balance operational management with direct technical contributions • Collaborate with Sales, Support, Customer Success, Product, and Professional Services leadership • Craft Statements of Work (SOWs) • Advocate for technological advancements to the Products team • Resource and manage customer projects • Drive operational scale and manage customer escalations • Deploy and enhance Grafana technologies and champion observability best practices

🎯 Requirements

• 3+ years of managing a Solutions Architecture team in a related space • 5+ years of design/implementation/consulting experience with distributed applications • 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies • 2+ years of experience in technology/software pre-sales or technical consulting • Located in CST • Working knowledge of software development tools and methodologies • Presentation skills with comfort speaking to customers and executives • Experience building/maintaining observability solutions • Excellent communications and writing skills • K8’s • Linux experience (2+ years in a company) • Shell scripting and API knowledge • Observability/monitoring background advantageous • High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote, global culture • Career growth pathways • In-person onboarding • 30 days of annual leave per annum, including 3 Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work • Empowered, high-trust teams • Approachable leadership • Global collaborative culture

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