Client Manager, Customized Client Care

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83.8k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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The Recording Academy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1957

📱 Media

🤝 Non-profit

🌍 Social Impact

Media • Non-profit • Social Impact

The Recording Academy is an organization that is best known for its role in the music industry as the presenter of the annual Grammy Awards, which are recognized as one of the highest honors in music. The academy is involved in various aspects of the music industry including advocacy for artists' rights, diversity and inclusion efforts, and education about music's history and significance. It supports music creators through initiatives like MusiCares, a charity providing critical health and welfare services. The academy also oversees the Grammy Museum, dedicated to exploring the history and impact of music.

📋 Description

• Deliver equitable and coordinated client-centered care, including assessments, grant request support, referrals, informal counseling, and guidance. • Review and recommend grant assistance for health, mental health, addiction recovery, and basic living needs. • Connect individuals to a continuum of care across Health and Human Services teams. • Use client insights and data to strengthen program and service delivery. • Maintain familiarity with MusiCares’ annual Wellness in Music survey data and translate insights into informed care coordination. • Identify opportunities to strengthen programming and advance industry-wide support strategies. • Apply assessment tools and program guidelines to promote consistent, equitable, and high-quality service delivery. • Maintain accurate and timely confidential case records and review documentation according to organizational policy. • Collaborate with Operations and Finance on fraud mitigation, documentation standards, and uniform client assessment approaches. • Participate in professional development related to data, trauma-informed care, motivational interviewing, client engagement, industry trends, and HHS compliance. • Share client-focused trends and maintain strong understanding of MusiCares’ stewardship. • Collaborate across organizational departments. • Represent MusiCares at on-site events and industry engagement opportunities, promoting MusiCares programs and services for the Recording Academy and affiliates.

🎯 Requirements

• Master’s degree in mental health, behavioral health, social services, or a related field. • 3+ years of experience in mental health, behavioral health, or social services. • Adaptability to assess areas across mental health, addiction recovery, health-related issues and general financial hardship/basic living needs. • Commitment to maintain confidentiality and issues of privacy. • Cultural competence and high emotional intelligence with the ability to interact with diverse communities. • Strong proficiency in MS Office, Mail Chimp, Event Bright and/or comparable creative suite software. • Knowledge of database products and how to optimize data for reports and departmental analytics. • Demonstrated leadership skills with excellent interpersonal, written, and verbal communication and strategic thinking. • Ability to thrive in a collaborative and entrepreneurial business environment. • An entrepreneurial spirit with enthusiasm for the opportunities that accompany a premier icon brand and mission-based organization. • Ability to stand, walk, and sit for long periods of time and work at a computer for long periods of time. • Ability to lift and/or move up to 60 pounds.

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401k match • Generous paid time off • Comprehensive benefits package