Billing and Collections Associate

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Maintain accurate records of billing activities, collections efforts, customer communications, and payment status • Monitor customer accounts for overdue balances and delinquent accounts • Contact customers regarding outstanding invoices and past-due payments • Escalate delinquent accounts when necessary • Update account records with payment activity, collection notes, disputes, and follow-up actions • Assist with preparing, generating, and distributing customer invoices • Research and resolve billing discrepancies, payment issues, and customer disputes • Maintain customer account information, payment terms, and billing records in company systems • Provide documentation and support for annual external audits and compliance requests • Prepare and distribute Accounts Receivable aging reports and collection status updates • Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues • Participate in cross-functional projects affecting billing, collections, credit, and cash application processes

🎯 Requirements

• 1-2 years of experience in accounting-related roles, including Billing and Accounts Receivable • Strong verbal and written communication skills • Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word • Fluent in both written and spoken Spanish and English • Experience with NetSuite and Salesforce is preferred • Strong attention to detail and problem-solving abilities • Effective organizational and project management skills • Ability to identify process improvement opportunities and challenge existing workflows • Ability to adapt and thrive in a fast-paced, dynamic environment • Ability to prioritize multiple tasks and consistently meet deadlines while maintaining accuracy • Strong analytical skills to research, investigate, and resolve billing and collection issues • Candidates must currently be located in Puerto Rico • No degree requirements for most roles; no degree requirement is stated for this role • Responsible for preserving confidentiality, integrity, and availability of company information assets • Responsible for ensuring data privacy and completing required privacy training

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days – Paid days off to unplug and focus on mental health • Work From Home Reimbursement • Private health, vision, dental and life insurance – 100% Employer-Paid • On-Demand Mental Health Support – Access to Headspace and other wellness tools • Pension Plan and Retirement options • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guest discussions on issues impacting employees