Technology Operations Lead

Job not on LinkedIn

🔥 12 hours ago

🏄 California, Colorado, +19 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Great Gray Trust Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

Great Gray Trust Company is a leader in the Collective Investment Trust (CIT) space, dedicated to reshaping retirement planning with innovative solutions and fiduciary expertise. By continually evolving their offerings, Great Gray works to simplify complexities and maximize investment opportunities for advisors and plan sponsors. Their commitment to accessibility and stewardship positions them at the center of the retirement ecosystem, ensuring high-quality investment options are available to all investors, regardless of plan size.

📋 Description

• Own operational discipline and delivery tracking across Engineering teams, including RPAG, BoardingPass, Data Engineering, AI and DevOps • Set operating standards for Jira, stand-ups, escalation and SLAs across Engineering • Define and maintain Agile methodology SOPs and drive adoption • Track PRDs, TRDs, Jira epics and stories, story points and due dates • Surface blockers and risks before deadlines • Participate in Weekly Delivery check-ins and hold Engineering and Product accountable to commitments • Own escalation for customer-reported issues and ensure consistent Salesforce and Jira triage • Maintain a live known-issues view • Brief support and relationship teams after each release • Manage data SLAs with clients, third-party vendors and internal stakeholders • Report on delivery performance, resolution times, SLA performance and enhancement requests • Work across Engineering, Product, Customer Support and third-party vendors • Report to the Director, Data & AI

🎯 Requirements

• Bachelor’s degree • 7+ years in operations, delivery management or program management • 2+ years in a lead role • Hands-on experience with Jira, including workflows, boards and reporting • Experience with Salesforce or a comparable case management tool • Track record of defining and enforcing SOPs • Experience defining, negotiating and tracking SLAs with customers, vendors and internal stakeholders • Experience with monitoring and observability tools and defining meaningful alerts and SLAs • Working familiarity with AWS, Azure or GCP • Clear written and verbal communication with engineers and non-technical stakeholders • Sound judgment under pressure and ability to prioritize competing demands • Must be authorized to work directly for any employer in the United States without visa sponsorship or transfer

🏖️ Benefits

• Competitive compensation package • Group medical, dental and vision insurance • Employer-paid life and disability insurance • Annual well-being stipend • Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model • Be an integral part of a high-growth organization

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