Member Experience Advocate – Call Center

🕒 June 30

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GTE Financial

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1935

🛡️ Insurance

🏦 Banking

💳 Fintech

Insurance • Banking • Fintech

GTE Financial is a credit union founded in 1935, focused on providing comprehensive financial services to its members. Offering products such as checking and savings accounts, loans for vehicles and homes, insurance services, and investment advice, GTE Financial is committed to helping individuals and businesses achieve their financial goals with personalized service. With a strong emphasis on community involvement and member education, GTE emphasizes a member-centric approach to banking and financial management.

📋 Description

• Manage inbound calls and/or virtual teller sessions • Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries • Refer quality loan referrals based on member needs • Gather information, analyze facts, and educate members on appropriate products and services • Deliver one-point resolution and an excellent member experience • Support members and the team by being timely, prepared, and ready to assist • Adhere to and remain updated on Member Care and credit union procedures and policies • Learn additional tasks through training and/or the knowledgebase to advance to Member Experience Advocate II • Commit to individual, team, and organizational goals • Communicate consistently with the leadership team • Engage in team, organizational, and community initiatives • Complete required training in a timely manner • Maintain current knowledge of applicable compliance rules and regulations • Work full-time department hours Monday–Sunday, 7:00 am–8:00 pm, with additional hours as necessary • Provide a quiet remote workplace and maintain required power, internet, and video capabilities

🎯 Requirements

• High school diploma or equivalent from an accredited institution • Some college preferred • Minimum 1–3 years' experience or combination of education and experience • Previous customer service, banking, and/or call center experience required • Ability to manage inbound calls and/or virtual teller sessions • Ability to resolve member inquiries about checking and savings accounts, transaction research, and balance inquiries • Ability to refer quality loan referrals based on member needs • Ability to gather information, analyze facts, and educate members on appropriate products/services • Ability to present information in one-on-one and small group situations • Proficiency with technology and ability to quickly learn and access products through virtual banking • Knowledge of Member Care and credit union procedures and policies • Working knowledge of Word, Excel, and Explorer • 10-key skills • Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act • Bilingual English/Spanish preferred • Quiet workplace for remote work • Power and high-speed internet over 100MB minimum • Video capability; 1.5 Mbps up and down recommended • Must meet all technical requirements before the first day of training

🏖️ Benefits

• Competitive pay • Robust insurance • Wellness programs • Retirement plans • Generous time off • Tuition assistance • Leadership development • Certifications • Ongoing learning • Flexible schedules • Benefits that support well-being • Investment in local charities and volunteer efforts