Business Operations Manager – Program

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence is a company that enables people to self-direct their long-term care by helping them hire in-home or community-based caregivers and managing the administrative details such as payroll, taxes, and timesheets. They provide a mobile app (the GT App) to let caregivers track hours, submit timesheets, and get employer approvals, and they work with state Medicare/Medicaid self-direction programs to support participants. GT Independence positions itself as a technology-enabled service provider that simplifies fiscal management and helps individuals remain in their homes and communities.

📋 Description

• Manage the operational unit to assist and support real-time operations • Facilitate utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment • Develop and monitor key performance metrics to measure staff performance and operations functions • Evaluate business processes, procedures, and systems and recommend improvements • Participate in quality improvement projects and lead continuous improvement efforts • Assign and monitor staff caseloads and account distribution • Evaluate program effectiveness through prepared reports and present findings to leadership • Monitor and measure compliance standards • Develop staff through internal and external resources and on-the-job training • Build and maintain relationships with State agencies as a key liaison • Resolve escalated customer complaints • Communicate goals, expectations, and results with internal and external stakeholders

🎯 Requirements

• Bachelor’s Degree required • Bachelor’s in business management or business administration preferred • At least three (3) years of progressively responsible people management experience • Experience building highly effective teams • Must be able to work in Minnesota or North Dakota