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Account Manager

🔥 2 minutes ago

🦌 Connecticut – Remote

infoinfo

đź’µ $77.2k - $106.2k / year

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź’° Account Manager

Where this job comes from

Posted on Guardant Health's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of Guardant Health

Guardant Health

1001 - 5000 employees

Founded 2012

🏥 Healthcare

đź’Ľ Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

đź“‹ Description

• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management • Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts • Leverage company tools and resources to solve customer orders and reporting issues in collaboration with GH Client Services • Collaborate and coordinate with field sales positions to support company goals and objectives • Identify and develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs • Analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to Guardant Health leadership • Ensure team objectives are met • Work compliantly with individuals across multiple departments • Follow Guardant Health Compliance, Privacy, Business Conduct policies, and SOPs • Represent Guardant Health company culture to external and internal constituents

🎯 Requirements

• 0-3 years customer service/sales experience • Previous experience in diagnostic, medical device, biotech, or pharma setting is preferred • Ability to engage in a consultative process while connecting client needs with GH capabilities • Comfortable communicating and presenting at all levels throughout an organization • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines • Excellent customer service skills • Outstanding strategic account planning skills • Superior listening and problem solving skills • Ability to handle sensitive information and maintain a very high level of confidentiality • Impeccable communication and presentation skills • Must be very proficient with all Microsoft Office products, particularly Excel and PowerPoint • Ability to develop and utilize cross-functional relationships • Ability to work effectively with minimal direction from, or interface with, manager • Problem solving, decision making, and technical learning • Strong administrative skills and sophistication to manage business in complex environments • Demonstrate GH's Values by acting with integrity, respect, trust, and a positive attitude • Frequent travel throughout the territory required • Must live within assigned territory • Demonstrate curiosity, sound judgment, and ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements • Background screening including criminal history is required

🏖️ Benefits

• Reasonable accommodations in hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs

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