Client Service Delivery Associate III

🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $42.8k - $64.3k / year

⏰ Full Time

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardian Life

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Non Equity Assistance on 2016-08

Healthcare • Consulting • Food & Beverage

Guardian Life is a comprehensive insurance provider offering a wide range of insurance products and services. Founded 160 years ago, the company has grown to serve over 12 million people daily. Guardian Life specializes in various insurance plans, including life, disability, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides workforce solutions such as group benefits, absence management, paid leave, and benefits technology. Furthermore, Guardian Life offers investment services, annuities, and retirement plans, supported by financial professionals. The firm is committed to social responsibility, equity, and inclusion, partnering with organizations to foster well-being and financial health. With a strong network and deep industry experience, Guardian Life continues to be a reliable partner in protecting individuals and families while preparing them for the future.

📋 Description

• Respond to customer inquiries via phone, email, and chat • Assess customer needs, identify root causes, and determine appropriate solutions • Navigate multiple systems to research inquiries and document customer interactions • Build customer rapport while delivering positive, high-quality customer experiences • Collaborate with internal teams to resolve complex issues and escalate when necessary • Work in a high-volume call center subject to performance metrics including AHT, adherence, quality, and VOC surveys • Maintain customer privacy and confidentiality standards • Report to a National Service Center Team Leader

🎯 Requirements

• High School Diploma or equivalent • Ability to work across phone, email, and chat channels • Strong aptitude in math and computer proficiency • Ability to navigate multiple systems • Effective verbal and written communication skills • Ability to manage time, prioritize tasks, and maintain schedule adherence • Availability to work all call center shifts based on business need • Direct-wired internet connection with minimum 50 Mbps download / 10 Mbps upload • Ability to self-diagnose and troubleshoot technical issues • Proficient PC skills and efficient use of Windows applications • Associate or Bachelor’s degree or equivalent work experience preferred • 2–3 years of call center or customer service experience preferred • Experience in insurance, dental, or disability products preferred • Prior remote/work-from-home experience preferred • Legally authorized to work in the United States without current or future employer sponsorship

🏖️ Benefits

• 3% annual bonus target • Skill-building opportunities • Leadership development opportunities • Philanthropic opportunities • Contemporary, supportive, flexible, and inclusive benefits and resources for full-time eligible employees • Reasonable accommodations for qualified individuals with disabilities, pregnancy, childbirth, or related medical conditions

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