ServiceNow Business Analyst

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $116k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

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👻 Ghost score 0%

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Support ServiceNow workstreams by interacting with clients and users to identify and translate functional requirements • Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications • Translate complex business requirements into technical designs and ServiceNow solutions • Capture current-state processes and pain points and design future-state processes • Engage users and stakeholders throughout project and development phases • Collaborate with technical teams to develop, configure, and enhance ServiceNow applications • Stay current with ServiceNow products, features, and industry trends • Conduct technical assessments and recommend improvements to existing ServiceNow implementations • Build functional work products, including process maps, design documents, and communications • Support functional product testing and training activities • Create technical and functional documentation for ServiceNow solutions

🎯 Requirements

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance • A Minimum of TWO (2) years of professional experience • Bachelor's Degree or equivalent experience required • Experience with Software Development Lifecycle methodologies, deliverables, and controls • Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps • Well-rounded technology consulting experience, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training • Experience working in an Agile environment • Agile, SCRUM, or SAFe certifications are preferred • One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) would be nice to have • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Ability to work effectively in a team environment • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels • Heightened attention to detail • Knowledge of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau • Hands-on experience configuring ServiceNow solutions • General understanding of financial management aspects, particularly in a federal environment

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus • Flexible benefits package