Seasonal People Resource Center Representative

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👥 People Operations

🚫👨‍🎓 No degree required

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Answer phone calls and act as a contact for inbound Human Resources cases related to Payroll, Tax Training Support, Benefits, and Timekeeping • Research and resolve complex or escalated cases accurately within service level agreements • Partner with subject matter experts to resolve client inquiries • Communicate through phone, email, and chat; interpret client needs and use software to find resolutions • Provide accurate information and resolve inquiries promptly and professionally • Analyze situations, identify actions, and provide guidance or escalation • Collaborate with team members and leaders for seamless service delivery • Use tools and data sources to ensure accuracy, resolve cases within SLA, and document case resolutions • Apply critical thinking when established procedures do not fully address inquiries • Identify trends that may lead to high case volumes and partner with leadership on resolution • Partner with management on casework, workload management, and development • Participate in training and coaching other PRC representatives • Participate in outbound calling campaigns and internal team projects as needed • Participate in on-camera one-to-one and weekly team meetings • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Ability to apply mathematical operations • Ability to critically analyze reports • Ability to handle multiple tasks and projects simultaneously • Ability to interact effectively with all levels of the company • Systematic approach to solving problems through analysis and evaluation of alternative solutions • Ability to work effectively in a diverse work group and collaborate with multiple cross-functional teams • Ability to work independently with a high degree of accuracy, thoroughness, and professionalism • Excellent oral and written communication skills • Minimum 2 years of related work experience • Preferred: Associate’s degree in business or another related field, or an equivalent combination of education and experience • Preferred: Experience with Workday, HRMS, iCIMs tracking and onboarding, or similar programs • Preferred: Experience with Dimensions or other payroll-related systems

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for life both in and outside of work • Incentive compensation or short-term incentive plans may provide additional earnings