Customer Account Associate

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Häagen-Dazs Shops

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

🛒 Retail

👥 B2C

Retail • B2C

Häagen-Dazs Shops is a consumer-facing ice cream and frozen dessert brand and retail presence, offering a wide range of scoopable ice creams, bars, cones, non-dairy and gluten-free options, flavors, and related recipes and nutrition information via its website and retail channels. The brand is positioned for direct consumers with product information, where-to-buy guidance, and promotional content, operated under the Froneri corporate umbrella.

📋 Description

• Help fuel category growth across the club and mass channels. • Be the strategic right hand to our Customer Account Managers, driving execution, unlocking insights, and helping us hit ambitious sales and commercial spend targets. • Dive deep into analytics, support high-impact business plans, and bring new item presentations and 4P initiatives to life. • From promotional planning to forecasting and deduction management, ensure every detail is dialed in. • Participate in the development of Customer Category Business Plan(s) with customer(s). • Work with customer personnel to drive the execution of the customer category plan.

🎯 Requirements

• A minimum of 1-2 years of experience in retail sales preferred • Experience with Unify, Scintilla and Supplier One preferred • Demonstrates a detailed understanding of sales fundamentals and reporting tools • Proficiency in Excel and PowerPoint, strong presentation skills • Have good working knowledge of Consumer Packaged Goods (CPG) industry as well as channel of trade customer base in Grocery, Mass, Club, Value, and E-Commerce. • Strong interpersonal skills, both oral and written, strong judgement in decision-making, good problem solving skills, thinks strategically, and customer service oriented • Doesn’t hesitate to act and takes the initiative to execute with minimal supervision • Challenges current processes, generating innovative suggestions that improve performance even beyond own role • Takes immediate action to problem or potential issues, ensuring partners are accurately communicated to about the potential impact • Able to influence without authority and prioritize tasks independently • Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of efficiency • Seeks opportunities to collaborate and identify process improvements.

🏖️ Benefits

• Medical • Dental • Vision • 401(k) with match • PTO • 10 paid holidays + 2 floating