Support Specialist – Contract

🔥 12 hours ago

🌵 Arizona, California, +24 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Handshake

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Handshake is a platform that connects students with potential employers and career centers, offering tools to streamline the recruiting process for its users. It provides features such as job postings, talent engagement suites, and event management for both virtual and in-person recruiting events. Handshake is widely used by Fortune 100 companies and offers integrations with existing automated tracking systems. It aims to build early career networks and supports a diverse range of Gen Z talent with a focus on improving hiring outcomes through proprietary data and advanced recruiting strategies.

📋 Description

• Provide technical enterprise support to employer, student, and career services users • Deliver email, phone, and video consultation and support • Resolve questions, bugs, feedback, and general inquiries • Handle approximately 20–30 email tickets per day • Handle approximately 10 phone calls during a 4-hour daily phone shift • Attend 1–3 team meetings per week • Complete administrative tasks, including emails, daily announcements, and training • Troubleshoot technical workflows and build and troubleshoot custom reports • Provide tailored, personal responses while building customer relationships • Use app demo environments, troubleshooting tools, help center resources, communication channels, and internal documentation • Maintain response-time, resolution-time, queue-sharing, and customer-support quality standards • Flex across support queues, including Trust and Safety and Handshake AI • Share trends and learnings with Support, Success, and Product teams • Improve customer experience and team operations • Coordinate issues across Customer Support, Customer Success, Product, and Engineering • Serve as both a support specialist and consultant for Handshake platform users

🎯 Requirements

• Must be located in one of the listed U.S. states when working from home: Arizona, District of Columbia, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, North Carolina, New Mexico, Nevada, New Jersey, New York, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, Washington, or Wisconsin • Ability to learn technical tools and concepts quickly • Comfort with change and ambiguity • Ability to collaborate with teammates and cross-functional teams • Excellent verbal and written communication skills, including communicating complex topics simply • Ability to maintain or exceed ticket and quality goals • High self-accountability and integrity for processes and metrics • Empathy with users and cross-functional partners • High attention to detail and ability to troubleshoot with limited information • Ability to retain knowledge and partially solve issues independently • Willingness to conduct independent research on third-party tools and systems • Positive growth mindset and willingness to give and receive feedback • Eagerness to contribute to a diverse and inclusive team • Ability to provide a regular schedule for consistent user assistance • Must be based in the U.S. and not be a current student • Must be able to work 40 hours per week during Monday–Friday business hours • Bonus: Zendesk experience • Bonus: Programming, IT, data analysis, or computer science courses, major, or certifications • Bonus: Experience using AI tools or building lightweight automations • Bonus: EdTech, higher education, customer service, leadership, or enterprise SaaS customer support experience • Bonus: Relevant cross-functional communication or partnership experience

🏖️ Benefits

• 6-month contract with possibility of contract extension or conversion to a permanent Support Specialist role upon evaluation • Opportunity to work with frontier AI lab researchers, Fortune 500 partners, and leading educational institutions • Opportunity to contribute to Handshake’s mission to democratize opportunity • Take-home test may use AI tools • Future contact about job opportunities for up to 24 months (consent-based)