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Technology Analytics Engineer

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🔥 1 minute ago

🍂 Massachusetts – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Analytics Engineer

👻 Ghost score 11%

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Logo of Hanover

Hanover

51 - 200 employees

Founded 1996

🎯 Recruiter

💼 Consulting

Recruitment • Consulting

Hanover is an executive search and talent consultancy focused on serving firms across financial services. Through executive search, leadership development, coaching, board services, outplacement and strategic consulting, Hanover helps clients identify, place and develop senior talent and design talent strategies. The firm positions itself as a growth partner to financial services organisations, combining market intelligence, sector expertise and people-centred delivery. It operates offices in London, New York, Chicago and Los Angeles and works across sectors such as asset management, banking, insurance, fintech, private equity and wealth management.

📋 Description

• Partner with stakeholders to gather requirements and understand data analytics needs • Design and produce reports and dashboards • Analyze data to identify trends, patterns, and anomalies • Provide insights and recommendations for technology and process improvements • Create and maintain dashboards monitoring ITSM and business process performance, including incident, problem, change, release, asset, configuration, and request management • Build and maintain resilient data pipelines aggregating, transforming, and delivering data from ServiceNow and other enterprise platforms • Design and implement custom data models, metrics, reports, and visualizations using ServiceNow, Power BI, and other reporting technologies • Create executive-level artifacts for weekly, monthly, quarterly, and annual reviews of key performance and risk indicators • Evaluate and adopt modern data platform capabilities, including large-scale data processing, advanced analytics, and AI-enabled solutions • Provide guidance on best practices for efficient reporting and data visualization within ServiceNow

🎯 Requirements

• Bachelor's degree in computer science, or a related study, or equivalent experience • Authorization to work in the United States without current or future sponsorship; should be a U.S. citizen or lawful permanent resident • Proven experience working with ServiceNow and excellent knowledge of reporting and analytics capabilities within ServiceNow, Power BI, and other tools • Understanding of ITIL and working knowledge of core processes • Experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or other tools • Familiarity with ServiceNow data structures and access methods • Experience designing and supporting modern data platforms, including Microsoft Fabric Lakehouse environments, ETL/ELT processes, notebook-based development (Python, PySpark, Spark SQL), and enterprise analytics solutions • Experience building and maintaining data pipelines, integrations, and reporting solutions across multiple enterprise platforms • Ability to independently lead initiatives, influence stakeholders, and manage competing priorities • Experience using Python to automate workflows, integrate systems, and support reporting solutions • Strong analytical skills with the ability to gather, organize, and interpret data and present insights clearly and concisely • Ability to work independently and collaboratively while managing multiple priorities and deadlines • Attention to detail and commitment to delivering high-quality, accurate reports • Demonstrated experience developing and implementing reporting solutions to support business objectives • Experience integrating data from enterprise platforms such as ServiceNow, vulnerability management, asset management, and security tooling • Advanced certifications or training in data analysis, business intelligence, or data visualization tools is a plus • Familiarity with security platforms such as Tenable, Checkmarx, Burp Suite, or comparable enterprise security tools is desirable • Alignment with CARE values

🏖️ Benefits

• Full-time, exempt position • Remote work arrangement available • Collaborative, innovative, and agile work environment

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