Technology Analytics Engineer

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Analytics Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Partner with stakeholders to gather requirements and understand data analytics needs • Design and produce reports and dashboards • Analyze data to identify trends, patterns, and anomalies • Provide insights and recommendations for technology and process improvements • Create and maintain dashboards tracking ITSM and business process performance, including incident, problem, change, release, asset, configuration, and request management • Build and maintain resilient data pipelines aggregating, transforming, and delivering data from ServiceNow and other enterprise platforms • Design and implement custom data models, metrics, reports, and visualizations using ServiceNow, Power BI, and other reporting technologies • Create executive-level artifacts for weekly, monthly, quarterly, and annual reviews of key performance and risk indicators • Evaluate and adopt modern data platform capabilities, including large-scale data processing, advanced analytics, and AI-enabled solutions • Provide expertise and guidance on reporting and data visualization best practices within ServiceNow

🎯 Requirements

• Bachelor's degree in computer science, or a related study, or equivalent experience • Authorization to work in the United States without current or future sponsorship; should be a U.S. citizen or lawful permanent resident • Proven experience working with ServiceNow and excellent knowledge of reporting and analytics capabilities within ServiceNow, Power BI, and other tools • Understanding of ITIL and working knowledge of core processes • Experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or other tools • Familiarity with ServiceNow data structures and access methods • Experience designing and supporting modern data platforms, including Microsoft Fabric Lakehouse environments, ETL/ELT processes, notebook-based development (Python, PySpark, Spark SQL), and enterprise analytics solutions • Experience building and maintaining data pipelines, integrations, and reporting solutions across multiple enterprise platforms • Ability to independently lead initiatives, influence stakeholders, and manage competing priorities • Experience using Python to automate workflows, integrate systems, and support reporting solutions • Strong analytical skills with the ability to gather, organize, and interpret data and present insights clearly and concisely • Ability to work independently and collaboratively while managing multiple priorities and deadlines • Attention to detail and commitment to delivering high-quality, accurate reports • Demonstrated experience developing and implementing reporting solutions to support business objectives • Experience integrating data from enterprise platforms such as ServiceNow, vulnerability management, asset management, and security tooling • Advanced certifications or training in data analysis, business intelligence, or data visualization tools is a plus • Familiarity with security platforms such as Tenable, Checkmarx, Burp Suite, or comparable enterprise security tools is desirable • Alignment with CARE values

🏖️ Benefits

• Full-time, exempt position • Remote work arrangement available • Collaborative, innovative, and agile work environment