NOC Engineer

Job not on LinkedIn

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

👻 Ghost score 10%

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Hard Rock Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🎲 Gambling

🎮 Gaming

💰 $85M GROWTH EQUITY NON VC on 2023-03

Gambling • Gaming

Hard Rock Digital is the interactive gaming and sports-betting arm of Hard Rock International and the Seminole Tribe of Florida. It builds and operates the Hard Rock Bet sportsbook and online casino (available on mobile app and desktop) and Hard Rock Games social gaming apps, delivering sports betting, online casino (slots, table games, live casino) and casual/social gaming experiences tied to the Hard Rock entertainment brand. Hard Rock Digital serves as the exclusive vehicle for Hard Rock International and Seminole Gaming for interactive gaming and sports betting on a global basis.

📋 Description

• Own the full incident lifecycle from detection and triage through containment, resolution, and post-incident review • Serve as Incident Commander during major and critical incidents • Facilitate bridge calls, coordinate cross-functional response teams, drive communication, and maintain incident timelines • Classify and prioritize P1–P4 incidents and follow escalation paths and SLAs • Author incident reports and post-mortems with root cause analysis and actionable follow-up items • Develop and improve incident response runbooks and standard operating procedures • Track and report MTTR, MTTD, incident frequency, and availability metrics • Coordinate with engineering, DevOps, and SRE teams on problem management and root-cause elimination • Lead and participate in GameDay exercises and chaos engineering drills • Build and maintain an incident knowledge base • Design, build, and maintain agentic workflows for incident triage, alert correlation, and remediation • Use AI-powered observability tools to identify anomalies and predict failure patterns • Develop LLM-assisted runbooks and automated response playbooks • Embed AI/ML automation into CI/CD pipelines and monitoring stacks • Evaluate AI tools and frameworks such as LangChain, AutoGen, Claude API, and OpenAI • Ensure responsible AI operations with escalation paths, audit trails, and fail-safes • Monitor application health, network, infrastructure, and related systems • Respond to alerts and incidents across 1st and 2nd shifts • Lead NOC process improvements, reporting, training, documentation, and knowledge sharing

🎯 Requirements

• 2–4 years of experience in a NOC, SRE, or similar operational role • Demonstrated ownership of incident management end-to-end in a high-availability, high-traffic production environment • Experience leading incident bridge calls and coordinating multi-team response efforts under pressure • Proven track record of writing clear, structured post-mortems and RCA documentation • Hands-on experience building or operating agentic/AI-augmented workflows • Ability to use AI coding assistants such as GitHub Copilot, Claude, or ChatGPT • Experience with incident and problem management processes and ticket-tracking systems such as Jira, PagerDuty, or ServiceNow • Proficiency in MS Office and modern communication tools including Slack, MS Teams, and Zoom • Familiarity with networking protocols and concepts • Familiarity with Grafana, Prometheus, and Alert Managers • Knowledge of live site KPIs including MTTR, MTTD, MTTF, availability, and incident severities • Knowledge of ITIL or similar incident/problem/change management frameworks • Prompt engineering basics and effective LLM instruction structure • Bachelor's degree in computer science, Information Technology, or a related field • ITIL Foundation certification or equivalent incident/service management training • Certifications in relevant areas such as CCNA or AWS Certified DevOps Engineer • Coursework or certifications in AI/ML fundamentals or prompt engineering • Preferred: experience with on-call rotation management, escalation policy design, blameless post-mortems, change management, release coordination, agentic frameworks, RAG, LLM APIs, AI observability, Prometheus, Grafana, Datadog, Python, Bash, Ansible, Docker, Kubernetes, AWS, Azure, GCP, Git, DevOps, and CI/CD principles

🏖️ Benefits

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Diverse and inclusive work environment • Equal opportunity employer

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