Technical Support Engineer

Job not on LinkedIn

🕒 July 29

🌾 Iowa, Kansas, +7 more states – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Serve as the primary technical contact for international carrier customers • Triage, reproduce, and resolve Tier 1 and Tier 2 customer issues • Diagnose issues across front-end behavior, API responses, data ingestion, configuration, and portal access • Write and execute SQL queries to investigate data discrepancies and support Root Cause Analysis • Reproduce issues in non-production environments and develop workarounds • Research undocumented issues using technical forums, vendor documentation, codebases, and AI-assisted research • Create technically substantive Root Cause Analysis documentation • Maintain knowledge base articles, runbooks, and troubleshooting decision trees • Respond to customer inquiries within SLA thresholds and provide daily incident updates • Produce daily shift handoff reports and participate in syncs with Engineering, QA, and Operations • Identify systemic product issues through trend analysis and surface them to Engineering • Participate in on-call coverage for critical incidents • Continuously improve technical depth and product knowledge

🎯 Requirements

• 2-4+ years in a technical support, application support, or SaaS support role resolving issues • Intermediate SQL proficiency, including JOINs, subqueries, and aggregations • Working knowledge of web application architecture, HTTP, REST APIs, and JSON • Hands-on experience troubleshooting web-based applications, inspecting network requests, reading server logs, and interpreting error codes • Demonstrated self-sufficiency solving undocumented problems • Active, practical professional or technical use of AI tools such as ChatGPT, Claude, or Copilot • Excellent written communication • Ability to manage multiple active incidents simultaneously • Bachelor's degree in Computer Science, Information Systems, or a technical discipline, or equivalent demonstrated technical experience • Scripting ability in Python, PowerShell, or Bash • Exposure to ITSM tools such as Jira, Zoho, or ServiceNow • Familiarity with API testing tools such as Postman or curl • Experience with log analysis and monitoring tools such as Splunk, PagerDuty, or Elastic • ITIL Foundation, CompTIA Network+, or AWS Cloud Practitioner certification • Telecom industry background

🏖️ Benefits

• 3 weeks’ vacation • 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work