Clinical Success Coordinator – Scheduling

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hawthorne Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

🏥 Healthcare

🎯 Recruiter

Healthcare • Recruitment

Hawthorne Health is a recruitment agency specializing in sourcing healthcare professionals, particularly in nursing and allied health. The company provides healthcare employment solutions, serving both clients and candidates with a commitment to quality, integrity, and affordability. Operating with a team of experienced health recruitment specialists, Hawthorne Health offers personalized services and flexible staffing solutions tailored to meet HR needs. They recruit talent from Australia and internationally, ensuring a high level of service for those seeking work and those requiring healthcare staffing.

📋 Description

• Support more senior CSSs on complex or high-volume clinical research studies, assisting with ensuring visits are scheduled and re-scheduled within the visit window • Manage low-volume or low-to-moderate complexity clinical research studies, ensuring visits are scheduled and re-scheduled within the visit window • Monitor scheduled visits daily to ensure successful execution by checking equipment shipping, unconfirmed Hero visits, training gaps, and license confirmation • Track rescheduled visit details to ensure rescheduling does not lead to non-compliance • Review upcoming unscheduled visits for Hero availability gaps and escalate to the Stakeholder Engagement team • Follow established SOPs and Work Instructions related to Visit Scheduling and Participant Outreach • Interact with patients and Heroes during scheduling through visit completion • Support coordination of logistics, supplies, and third-party vendors • Meet visit scheduling goals and other KPIs • Identify and communicate roadblocks and platform inefficiencies • Collaborate with Project Managers, CLs, and Logistics teams to achieve in-window visit completion

🎯 Requirements

• 1-2 years of work experience in Patient and/or Customer Service • Call Center/Event Coordinator or similar role experience • Good communicator • Technologically proficient • Adaptable • Organized • Creative Thinker • Problem solver • Time management • Detail and deadline oriented • Candidate must be able and willing to work PST hours 9-5pm, Monday through Friday