Senior Product Manager, Client Management

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $183k - $216k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Own the end-to-end provider experience for communication, scheduling, and intake with clients • Lead the 0→1 strategy and execution for an AI/agentic front desk that automates client coordination • Conduct problem discovery, solution design, and delivery across calendar, scheduling, availability, messaging, client lists, and client profiles • Define where automation adds value and where a human stays in the loop • Create product strategy and roadmap • Translate provider and patient needs into prioritized, high-craft execution • Establish and monitor success metrics across provider retention, engagement, and patient access • Iterate and raise the quality bar for the product area • Partner closely with engineering, design, data, and clinical teams to ship reliable, intuitive experiences

🎯 Requirements

• 5+ years of product management experience building and shipping high-craft, user-centric products with complex workflows • End-to-end product experience from discovery and strategy through execution and iteration • Ability to thrive in ambiguous, fast-paced environments • Strong product judgment and UX sensibility • Attention to details, edge cases, and experiences users trust • Ability to use qualitative and quantitative insights to drive decisions • Strong cross-functional partnership and ability to build alignment and drive momentum without formal authority • Nice to have: shipped LLM/agentic product features, or worked on messaging, scheduling, or calendar surfaces • Authorized to work in the United States for any employer • Must answer visa sponsorship requirement

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year • Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity