Staff Software Engineer – Journeys

🕒 August 11

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $265k - $331k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Design and evolve the agentic communications decision engine • Build and own the experimentation layer and channel orchestration for patient and provider communications • Set technical direction for a multi-vendor communications stack • Own the unified message ledger • Bring LLM-powered personalization from concept to production • Serve as the technical anchor and architectural owner for the Journey team • Collaborate cross-functionally with marketing, CX, product, and the patient organization • Shape systems that impact patient acquisition, retention, and health outcomes • Guide the team through complex platform architecture and drive technical alignment across teams

🎯 Requirements

• 8+ years of software engineering experience, with meaningful time at Staff level or equivalent • Ability to deal with ambiguity and learn new technologies and systems • Systems thinking across a complex, multi-vendor platform • Experience shipping high-throughput, event-driven production systems • Ability to communicate technical trade-offs to non-technical stakeholders and drive cross-functional alignment • Interest in the intersection of AI and communications • Technical depth and ability to increase team capability • Experience designing and building high-volume, event-driven communications platforms handling millions of events per month • Fluency with multi-vendor delivery stacks and build-versus-buy trade-offs • Experience with experimentation infrastructure, including A/B testing, engagement analytics, personalization, or recommendation systems • Production exposure to LLM-powered systems, including reliability, latency, and quality at scale • Ability to shape technical direction across teams without direct authority • Proficiency with Python 3 and TypeScript • Experience with FastAPI, SQLAlchemy, React, Remix, or Next.js • Experience with Postgres and Redis • Experience with AWS infrastructure, including Fargate, ECS, and S3 • Experience with Spark and Kafka • Experience with Datadog, PagerDuty, and Sentry • Experience with GitHub • Experience with Snyk and Semgrep • Experience with Lacework • Experience with Knock, Iterable, Twilio, and Mailgun • Authorization to work in the United States for any employer

🏖️ Benefits

• Comprehensive and competitive total rewards package • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity • Reasonable accommodations for persons with disabilities

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