Manager, Membership Renewals

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🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Health Evolution

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤝 Non-profit

💼 Consulting

Healthcare • Non-profit • Consulting

Health Evolution is an organization that brings together leaders from the healthcare industry, including chief executives, presidents, founders, board chairs, and policymakers. Through in-person gatherings and the publication of insights, it helps industry leaders accelerate progress, develop opportunities, and shape new strategies. The organization focuses on creating a high quality and efficient healthcare system that prioritizes prevention, affordability, access, equity, and positive outcomes for individuals and their communities.

📋 Description

• Own the day-to-day renewal process for an assigned portfolio of Enterprise Members and Corporate/Strategic Partners, tracking renewal timelines and key milestones in Salesforce. • Conduct renewal outreach and check-in calls with Member points of contact to confirm satisfaction, surface concerns early, and secure renewal commitments. • Identify and flag at-risk accounts to the EVP, and help build and execute retention plans for accounts showing signs of disengagement. • Prepare renewal proposals, updated pricing, and benefit summaries for Member review, in coordination with the EVP. • Maintain accurate and current renewal, account, and forecast data in Salesforce, providing regular status updates to leadership. • Support relationship management with Member executives and their offices, serving as a responsive day-to-day point of contact. • Partner with the Member Experience and Curation teams to ensure Members remain engaged throughout the year and arrive at renewal well-supported. • Help identify modest upsell or expansion opportunities within existing accounts and route larger opportunities to the EVP. • Assist with Marketing follow-up related to renewal communications and Member touchpoints. • Attend the Summit, Connect, or select Forum Roundtables as needed to support Member relationships in person.

🎯 Requirements

• 3+ years of experience in account management, customer success, renewals, or membership/association management, ideally within health care, health tech, or a membership-based organization. • Experience managing a renewal or retention process, including tracking pipeline and forecasting in a CRM (Salesforce preferred). • Comfort communicating with senior executives and their offices in a professional, responsive manner. • Familiarity with, or interest in quickly learning, the payer, provider, and life sciences landscape. • Strong written and verbal communication skills, including the ability to prepare clear proposals and summaries. • Organized and detail-oriented, with the ability to manage a multi-account portfolio and meet renewal deadlines. • Bachelor's degree or equivalent experience. • Willingness to travel occasionally for Health Evolution convenings and Member meetings (estimated 5–10%).

🏖️ Benefits

• Ability to work remotely • Competitive compensation • Competitive, comprehensive health care coverage • Flexible paid time off • 401k w/company match