Quality Assurance Specialist

Likely ghost job

🕒 July 22

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HealthPlanOne

501 - 1000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.

📋 Description

• Monitor, evaluate, and score agent calls for compliance and quality assurance • Evaluate and audit calls based on quality guidelines and standards • Score each call based on compliance criteria • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent • Excellent written and oral communication • Ability to work under set production goals • Accurate data recording • Analytical, organized and detail oriented • Excellent proofreading skills • Knowledge of Excel and Outlook • Knowledge of CMS • Must be able to remain in a stationary position for extended periods of time, typically in a cubicle environment • Frequent use of a computer, dual monitors, keyboard, mouse, telephone, copier, and printer • Must be able to communicate effectively in person, in writing, by telephone, email, or video conferencing • Visual and auditory acuity required • Hand dexterity and fine motor skills needed to operate a keyboard and mouse • Reach with hands and arms occasionally • Necessary drug testing and background checks • Associate degree in business or related field (preferred) • Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215) (preferred) • Exposure to Medicare and other insurance products (preferred) • Bilingual speaking skills in English and Spanish (preferred)

🏖️ Benefits

• Necessary drug testing and background checks as part of pre-employment practices • Disability accommodations available upon request

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