Customer Integration Engineer

🕒 June 3

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Hello Patient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $22.5M Series A - Hello Patient on 2025-09

Artificial Intelligence • B2B • SaaS

Hello Patient is an enterprise healthcare AI assistant that automates patient communications and front‑office workflows for medical practices. Its AI agent, Mia, handles calls, SMS, and chat end‑to‑end—scheduling appointments, verifying insurance, collecting intake and payments, reconnecting no‑shows, and running targeted outreach—while integrating with EHRs and CRMs to streamline operations and revenue cycle management. The product is aimed at high‑volume specialties (dentistry, dermatology, urgent care, veterinary, primary care, etc. ) to improve access, reduce wait times, and increase bookings and collections.

📋 Description

• Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses • Build robust data pipelines using APIs, middleware, and various data exchange methods • Create reusable integration modules to accelerate future implementations • Handle technical configuration for new customers and resolve conflicts during deployment • Lead technical discovery sessions with customer engineering and IT teams • Serve as the primary technical contact for integration questions and incident resolution • Translate clinical and business workflows into clear technical specs • Provide Tier 2/3 support for production environments • Create and maintain technical documentation, integration playbooks, and training materials • Identify opportunities to improve and automate integration processes over time

🎯 Requirements

• 5+ years of experience in software development, data engineering, or integration work in production environments • Proven track record building and maintaining real integrations — data pipelines, API integrations, or similar • Python experience • Experience with APIs (REST/SOAP), webhooks, and authentication standards (OAuth, JWT) • Strong communication skills — this hire must be comfortable leading technical conversations with clients and representing Hello Patient professionally • Ability to work independently, manage multiple projects, and thrive in a fast-paced startup environment. • Familiarity with healthcare data standards (FHIR, HL7) or EHR integrations • Background at a B2B SaaS or startup • Experience with cloud platforms (AWS, GCP, Azure) or containerization (Docker) • AI-native mindset — comfortable building around AI tools and platforms

🏖️ Benefits

• Offers Equity