Outbound Sales Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

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Hopscotch Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Hopscotch Health is a healthcare provider focused on delivering exceptional primary care services to rural communities, with a particular emphasis on Medicare patients, especially seniors. The company is committed to transforming lives through accessible and proactive value-based care, providing comprehensive healthcare solutions both in clinics and beyond. Hopscotch Health specializes in creating a community of care centered around the needs of its patients, offering partnerships with local organizations to enhance patient support and care quality. The company is dedicated to building strong relationships with patients, ensuring personalized attention and a full care team to address their healthcare needs.

📋 Description

• Conduct outbound and inbound calls with patients during the Annual Enrollment Period to review coverage options and answer questions • Partner with PRMs and brokers to coordinate patient support • Help patients navigate healthcare coverage options • Document patient interactions, next steps, and outcomes in relevant systems • Work with center team members to identify patients needing extra support and follow through on action items • Coordinate with insurance brokers to support smooth insurance transitions and address questions • Provide center team members with updates on patient needs and enrollment progress • Share patient feedback and barriers with leadership to improve processes and patient experience • Execute calls, texts, and emails through a structured outreach cadence • Manage high-volume daily outreach with personalized communication • Track performance metrics and contribute to enrollment success targets

🎯 Requirements

• Demonstrated success in sales, inside sales, or customer service • 1–2 years of experience in a patient-facing or customer-facing role • Comfortable managing a high volume of calls and follow-ups during peak enrollment periods • Empathetic, strong communicator, and active listener • Organized, detail-oriented, and proactive across multiple stakeholders • Able to build trust quickly and handle sensitive conversations professionally • Enjoys talking with seniors • Comfortable using email, Microsoft Office applications, and computer reporting tools • Collaborative with center team members, brokers, and internal partners • U.S. work authorization required • Positive and solutions-oriented mindset • Able to simplify complex information clearly and supportively for patients • Strong organizational skills and ability to manage multiple priorities • Prior healthcare, insurance, or senior services experience preferred but not required • Familiarity with Medicare Advantage, Dual-Eligible populations, or enrollment processes preferred but not required