Customer Loyalty Advocate

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $60k - $64k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution, including down-sells, restructuring, and terminations • Encourage clients to utilize best practices to maximize the value of products and services • Gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success teams • Become an expert on the product suite, internal processes, and contract terms to assist clients and provide tailored solutions • Proactively engage clients who are delinquent on payments • Identify churn risks and contribute to long-term customer loyalty • Travel as needed, typically less than 10%

🎯 Requirements

• Typically, 2 to 3 or more years of increasing responsibility in terms of any applicable professional experience • Typically, a bachelor’s degree or global equivalent in related discipline • Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages • Demonstrated success in achieving or surpassing goals in previous roles • Understanding of industry practices • Good decision making, analysis and problem-solving skills with ability to multi-task • High proficiency with tools, systems, and procedures • Good planning/organizational skills and techniques • Strong verbal and written communication skills • Good presentation and public speaking skills • Customer Success or account management experience • Dental Service Organization, or in-office dental practice experience • Previously worked in a customer support role • Experience using a CRM and/or Customer Success platform • Must reside in an eligible U.S. location; Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories

🏖️ Benefits

• Bonus target • Health coverage • Retirement savings with company match • Paid time off (PTO) • Paid parental leave • Wellbeing resources • Education support • Medical, Dental and Vision Coverage • 401K Plan with Company Match • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Competitive compensation