Clinical Retention Specialist – Central

🔥 0 minutes ago

🌽 Illinois, Iowa, +6 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Strengthen long-term adoption of Omnipod products and improve health and quality-of-life outcomes for people living with diabetes • Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting • Educate customers and healthcare providers on Omnipod data and reporting tools • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns • Use clinical retention selling techniques to influence continued Omnipod use • Identify disengagement or churn indicators through data assessment and analytics • Collaborate with Customer Success teams on targeted retention strategies • Partner with healthcare providers to align education with treatment plans • Coordinate territory-based retention efforts with clinical, field, sales, commercial, marketing, data, and customer-care teams • Identify and communicate regional trends, risks, and opportunities • Contribute to educational tools, customer journeys, and targeted retention campaigns • Document customer interactions, outcomes, and next steps in Salesforce • Review engagement data, usage patterns, and retention metrics • Answer customer questions via phone, email, or assigned tasks • Support product training and troubleshooting virtually • Provide clinical guidance for medical events, onboarding, product use, PDM settings, and product conversion • Follow standardized workflows and departmental service levels • Maintain product knowledge and explain product operation and use • Promote insulin pump therapy and provide continuous customer education • Provide on-call support as needed • Maintain HIPAA and regulatory compliance • Collaborate with Post-Market and Quality Systems on required reporting • Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email • Participate in team and cross-functional meetings • Perform administrative duties and other assigned duties

🎯 Requirements

• Bachelor’s degree required • Active, professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD) • Current Certified Diabetes Care and Education Specialist (CDCES) credential/certification required • State licensure is mandatory as required • 3+ years of experience training and/or supporting insulin pump patients • Direct experience working with healthcare providers in a diabetes care setting • Ability to maintain all required professional licensure and Omnipod product certifications • Experience communicating with a wide range of audiences • Strong clinical acumen with expertise in diabetes technology and data interpretation • Proficiency in Microsoft Office/Microsoft Suite and Salesforce • Ability to communicate effectively and persuasively via phone and virtual platforms • Home workspace must meet company security and productivity standards • Ability to sit and speak on the phone for extended periods during scheduled shifts • Manual dexterity required for computer and headset use • Availability for occasional evenings, weekends, holidays, and limited travel as needed

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Incentive compensation eligibility • Remote working position • Occasional travel for meetings and trainings