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Field Adjuster

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🕒 September 9

🏖️ New Jersey – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of Heritage Insurance

Heritage Insurance

501 - 1000 employees

Founded 2012

🛡️ Insurance

💸 Finance

👥 B2C

💰 $25M Post IPO equity on 2024-01

Insurance • Finance • B2C

Heritage Insurance is a super-regional property and casualty insurance holding company that provides personal and commercial residential insurance products, including homeowners, condo, dwelling fire (DP3), equipment coverage, and commercial residential property policies. The company offers claims and disaster support, agent services and fraud prevention resources, and maintains investor relations as a publicly traded company.

📋 Description

• Conduct on-site property inspections, including scoping, photography, documentation, and written or computer-assisted estimates • Investigate and evaluate first-party property claims to determine coverage, damages, and claim exposure • Review policies, leases, contracts, by-laws, and other documentation to evaluate claim validity and coverage • Communicate with policyholders, public adjusters, contractors, attorneys, vendors, and internal partners • Use industry-standard claims estimating tools and technology to prepare, review, and validate estimates • Partner with Subrogation and Fire/Fraud Investigations specialists when appropriate • Maintain complete, accurate, and timely claim documentation and activity notes • Establish and update claim reserves • Prepare claim correspondence, including Reservation of Rights and denial letters • Negotiate settlements within authority levels and escalate complex or high-exposure matters • Represent Heritage in depositions, Examinations Under Oath, mediations, and trials as needed • Stay informed about construction practices, repair methodologies, local labor and material costs, and market conditions • Respond to questions from policyholders, customers, and internal business partners • Identify and report safety, regulatory, or compliance concerns • Travel throughout the assigned territory, with occasional travel outside the region • Participate in catastrophe and surge operations, potentially involving extended hours, overnight travel, and temporary reassignment

🎯 Requirements

• New Jersey adjuster licensing must be obtained and maintained, along with any other licenses required to handle claims within the assigned territory • Minimum 5 years of property claims experience, including field adjusting experience • Proficiency with Microsoft Office and claims management systems • Demonstrated ability to independently investigate, evaluate, negotiate, and resolve property claims • Strong written, verbal, and interpersonal communication skills • Excellent analytical, organizational, and time-management abilities • Customer-first mindset and professionalism in high-pressure or emotionally challenging situations • Ability to work independently while managing a remote, mobile, field-based schedule • Ability to climb, kneel, crawl, and lift up to 30 pounds unassisted • Ability and willingness to travel extensively throughout the assigned Central New Jersey territory, with occasional travel outside the region • Successful completion of required pre-employment drug testing and health screening • Successful completion of a pre-employment background check • Ability to comply with applicable federal and state laws, regulations, and company policies and procedures

🏖️ Benefits

• Excellent benefits and a comprehensive total rewards package • Competitive compensation that recognizes your experience and expertise • Great company culture built on collaboration, accountability, and respect • Opportunities to grow your career within a super-regional coastal P&C insurance organization • Flexibility and independence of a fully remote, territory-based role • Support from a strong claims organization • Pre-employment health screening and drug testing • Pre-employment background check; additional driving history and/or credit history checks may be required

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