Commercial Lines Account Executive – Program Administration

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Higginbotham

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1948

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $20.7M Series unknown on 2015-01

Consulting • Healthcare • Logistics

Higginbotham is a private, employee-owned insurance brokerage and advisory firm that provides comprehensive insurance, employee benefits, HR and financial services to businesses and individuals. The company offers commercial and specialty industry insurance, risk management and claims advocacy, employee benefits and retirement plan administration, HR outsourcing and technology, and personal insurance solutions. Higginbotham emphasizes personalized service, community engagement, and long‑term partnerships, delivering tailored plans, consulting, and ongoing support to help clients manage risk and financial planning.

📋 Description

• Maintains and services a select book of commercial insurance accounts • Provides prompt, accurate, and professional service to clients, producers, carriers, and internal team members • Supports producers with account servicing activities, renewals, proposals, and coverage-related requests • Prepares proposals, applications, summaries of insurance, and related client documentation • Coordinates with clients and carriers regarding renewals, remarketing efforts, policy changes, and service requests • Maintains accurate electronic documentation and account records • Supports timely follow-up and completion of outstanding service and renewal items • Assists in educating clients regarding coverage, audit procedures, exclusions, and exposures as appropriate • Escalates complex technical coverage questions and large account strategy concerns to the Program Director • Provides day-to-day support and guidance to Account Managers and Customer Service Managers (CSMs) • Helps coordinate workflow priorities and monitor service timelines across the team • Supports adherence to agency service standards, workflows, and Standard Operating Procedures (SOPs) • Assists in maintaining accountability for timely follow-up, documentation, and client service expectations • Monitors workflow activity and service timelines within agency systems to support SLA compliance • Serves as a resource for resolving operational and service-related issues • Assists with onboarding, training support, and workflow consistency for team members • Participates in candidate interviews and provides hiring feedback to leadership • Conducts periodic file reviews and workflow audits to support quality control and compliance standards • Coordinates PTO coverage planning and workload balancing to help ensure continuity of service • Reviews operational reporting and workflow activity to identify trends and improvement opportunities • Collaborates with leadership on process improvement initiatives and service enhancements • Helps promote a positive, collaborative, and team-oriented service environment • Partners closely with the Director of Service Delivery & Compliance to support operational consistency, service standards, and compliance expectations

🎯 Requirements

• 8+ years of Commercial Property & Casualty Insurance experience required • Leadership, workflow coordination, or operational support experience preferred • Active General Lines or Property & Casualty license required • Applied Epic experience preferred; experience with comparable Agency Management Systems (AMS) acceptable • Proficiency in Microsoft Excel, Outlook, Word, and related business applications • Ability to lift 25 pounds • Repeated use of sight to read documents and computer screens • Repeated use of hearing and speech to communicate on telephone and in person • Repetitive hand movements, such as keyboarding, writing, 10-key • Walking, bending, sitting, reaching and stretching in all directions

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • 401K • Equity incentive plan • Multiple supplemental benefits for physical, emotional, and financial wellbeing • Employee Wellness Program • Company paid holidays • PTO