Manager, Technical Architect

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🕒 July 28, 2025

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. • You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion. • In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. • You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts. • As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. • You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

🎯 Requirements

• 3-5 years of people management experience, preferably leading technical customer-facing teams • Proven track record of building and scaling high-performing teams in fast-growing environments • Experience developing talent and creating career growth paths for technical professionals • Strong coaching and mentorship abilities with a focus on both technical and soft skill development • 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise • Deep understanding of enterprise software implementations, APIs, databases, and data integration systems • Experience with customer success methodologies, metrics, and best practices • Proven ability to manage complex technical projects with multiple stakeholders • Exceptional communication and presentation skills with ability to influence at all organizational levels • Strong analytical and problem-solving abilities with a data-driven approach to decision making • Experience working with Fortune 500 companies and understanding enterprise sales cycles • Ability to thrive in ambiguous, fast-paced environments while maintaining high standards • Natural curiosity about data platforms and how companies can leverage data for business outcomes • Experience with data warehouses, ETL/ELT processes, and modern data stack technologies • Background in Customer Data Platforms (CDPs), marketing technology, or data activation • Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles • Track record of driving customer expansion and reducing churn in enterprise accounts

🏖️ Benefits

• meaningful equity compensation in the form of ISO options • offer early exercise and a 10 year post-termination exercise window