Product Support Manager – Roadheaders

🔥 0 minutes ago

🔔 Pennsylvania – Remote

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⏰ Full Time

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Sandvik

Sandvik

10,000+ employees

Founded 1862

🏭 Manufacturing

💰 Post-IPO Debt on 2022-09

Manufacturing • Mining • Infrastructure

Sandvik is a global, high-tech engineering group that provides innovative solutions aimed at enhancing productivity, profitability, and sustainability within the manufacturing, mining, and infrastructure industries. With a strong focus on engineering and sustainability, Sandvik strives to advance the world through smarter solutions and important shifts. The company is known for its commitment to sustainable practices, innovation, and its supportive policies such as global parental leave. Operating on a global scale, Sandvik continues to be a positive force in shaping the future of industry with expertise and innovation.

📋 Description

• Provide technical support internally to Sandvik and externally to customers and end users • Work closely with factory aftermarket, product management, account management, sales area parts planning, and field service • Manage a dedicated field service team and potential product specialist(s) reporting into the role • Oversee workforce planning, safety, equipment, and operational standards in alignment with customer and Sandvik policies • Identify, develop, and evaluate new product ideas, enhancements to existing product portfolios, and strategic product portfolio extensions • Make spare and on-site support stocking recommendations • Translate research discoveries into usable and marketable products • Participate in New Product Development planning, trialing, and customer validation when required • Sponsor, prioritize, plan, and track all phases of the product life cycle from inception through operation

🎯 Requirements

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