District Services Manager

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Drive Services sales growth through strategic partnerships between Service Providers and Home Services • Manage the full Service Provider lifecycle, including sourcing, onboarding, expansion, contraction, and termination • Conduct partnership reviews and regular provider check-ins to assess performance, compliance, metrics, and improvement plans • Research customer feedback and resolve Customer Care cases, escalations, and service issues • Prospect, evaluate, onboard, train, and develop Service Providers • Support stores with provider relationships, escalations, promotional events, and Home Shows • Conduct job site and installation inspections to ensure service quality • Lead monthly compliance reviews and audit analysis to identify risks and remediate underperformance • Attend training sessions and weekly business calls • Manage calendars, current plans, and forecasts • Report to the Field Director Services

🎯 Requirements

• Must be 18 years of age or older • Must be legally permitted to work in the United States • High school diploma and/or GED • Minimum 3 years of work experience • Knowledge or experience in the retail store environment, home improvement industry, or general construction industry • Experience in residential remodel project management • Demonstrated project management skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers • Excellent written and verbal communication skills • No previous leadership experience required

🏖️ Benefits

• Full-time employment • Virtual work arrangement • Overnight travel typically required 20% to 50% of the time

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