Trainer, Customer Implementation

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House Rx

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $25M Series A on 2022-03

Healthcare • Healthcare Insurance • Biotechnology

House Rx is a company that focuses on improving the specialty pharmacy experience for patients, particularly those with complex or chronic illnesses. They provide a technology platform and pharmacy service that allows clinics to dispense specialty medications directly to patients. Their approach integrates pharmacists into care teams to enhance patient care, expedite access to therapy, and lower healthcare costs. House Rx boasts improved medication adherence rates and a reduction in overall healthcare costs through their medically integrated dispensing model. They work with healthcare providers to streamline administrative tasks and improve the overall prescriber experience, ensuring that logistical and financial barriers do not impede patient treatment.

📋 Description

• Design and implement a strategic training framework aligned with organizational goals and clinical staff needs • Develop curricula using adult learning principles, e-learning, workshops, simulations, and on-the-job training • Develop training programs for external team members covering specialty pharmacy workflow, dispensing, patient care, prior authorization, financial assistance, communication, technology, and regulatory requirements • Create presentations, e-learning modules, workshops, and other training content • Provide retraining and coaching for customer clinics needing additional support • Deliver as-needed training on clinical operations topics • Review and update training materials for industry practices, regulatory changes, and organizational updates • Collaborate with subject matter experts to incorporate best practices and research into content • Maintain an accessible repository of training resources • Implement assessment tools and metrics to evaluate training effectiveness • Gather trainee and stakeholder feedback to improve content and delivery • Monitor trainee performance and provide feedback to management • Measure, report, and sign off on competency after onboarding and as-needed training • Collaborate with Clinical Operations, Quality, People Ops, clinical leaders, supervisors, and subject matter experts • Communicate with stakeholders to promote understanding and adoption of training programs

🎯 Requirements

• 5+ years of experience as a trainer or educator in a healthcare or pharmaceutical setting • Specific specialty pharmacy operations experience preferred • Strong understanding of pharmacy workflow, clinical guidelines, and specialty pharmacy regulatory requirements • Excellent presentation and facilitation skills • Experience in curriculum development, instructional design, and e-learning tools/platforms • Ability to work independently and collaboratively in a fast-paced environment • Strong organizational skills and attention to detail • Must be able to travel up to 80% • Training or education certification such as ATD or CPT is a plus

🏖️ Benefits

• Generous Paid time off • Generous parental leave • Comprehensive healthcare, vision and dental benefits • Competitive salary and equity stake • Collaborative and supportive culture • Open communication and learning-oriented environment