HR Employee Services Lead

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🦌 Connecticut, New York – Remote

🦌 Connecticut – Remote 🗽 New York – Remote

💵 $145k - $160k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Howden, A Chart Industries Company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

⚡ Energy

Manufacturing • Energy

Howden, A Chart Industries Company is a leading global provider of mission critical air and gas handling products. We support customers across a broad and diverse range of industries, enabling their vital processes to achieve environmental and operational compliance and efficiencies including decarbonisation of operations. With over 160 years of heritage, Howden manufactures highly engineered fans, compressors, rotary heat exchangers, steam turbines, and other air and gas handling products, services, and solutions.

📋 Description

• Lead HR Employee Services operations and ensure timely, employee-centered support meeting service, quality, productivity, and performance standards • Develop, coach, and lead a high-performing HR services team • Oversee service delivery, workload management, operational oversight, and resource prioritization • Lead workforce planning, capacity management, and resource allocation • Serve as escalation point for complex employee matters • Partner with HR Operations to implement SLAs, improve documentation quality, knowledge management, and service delivery capabilities • Collaborate with HR, Payroll, HRIS, Compliance, Legal, and business leaders • Lead process optimization, standardization, automation, and technology initiatives • Establish quality assurance, compliance, risk management, and operational controls • Use operational metrics, reporting, workforce analytics, and business insights to improve performance • Lead organizational change, mergers and acquisitions, and transformation initiatives

🎯 Requirements

• Experience leading HR service delivery, knowledge management, workflow optimization, SLA management, and operational reporting • Strong knowledge of HR operations, employee services, shared services delivery models, employment practices, and compliance requirements • Demonstrated ability to lead teams, develop talent, drive organizational performance, and manage operational change • Experience with workforce planning, operational oversight, service delivery metrics, and continuous improvement methodologies • Strong analytical, problem-solving, and project management skills • Excellent communication, stakeholder management, and influencing skills • Ability to manage competing priorities in a fast-paced, evolving environment • Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience • Minimum of five years of progressive HR operations, shared services, employee services, or customer service experience • Minimum of three years of leadership experience managing teams and operational performance • Professional HR certification such as SHRM-CP or PHR preferred • Experience with Workday HCM or other enterprise HRIS platforms preferred • Experience leading HR technology implementations, digital transformation initiatives, or large-scale process improvement projects preferred

🏖️ Benefits

• Employee ownership • Work/life balance • Career progression • Sustainability and volunteering opportunities • Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts • 401(k) retirement plan • Flexible Paid Time Off • Paid parental leave • Life and Disability insurance • Discretionary bonus • Reasonable accommodations, including software, IT, and office setups, flexible hours, or hybrid working where available