Capability and Enablement Lead

Job not on LinkedIn

🕒 September 9

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $200k - $225k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Howden Insurance Brokers Limited

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

Howden Insurance Brokers Limited is a specialist insurance broker with an extensive international network operating in over 90 territories. The company serves SMEs, corporates, and multinationals, providing tailored insurance solutions and comprehensive risk management services. With over $38 billion in premium under management and a dedicated team of 15,000 employees, Howden is committed to delivering exceptional service and expertise to meet diverse insurance needs globally.

📋 Description

• Own the enablement and learning strategy for Operations and Client Servicing, aligned to the target operating model and process standards • Design modular, role-based curricula grounded in adult learning theory and instructional design best practices • Translate SOPs, process maps, and system changes into clear performance-based learning objectives • Define learning pathways for onboarding, role transitions, and ongoing proficiency • Design and maintain learning assets including job aids, playbooks, e-learning modules, simulations, and facilitator guides • Partner with SMEs and Operations leaders to validate learning content • Build and maintain a centralized knowledge repository for self-service and point-of-need learning • Support blended learning delivery through virtual, in-person, and on-the-job approaches • Design reinforcement mechanisms such as refreshers, quick references, and embedded learning • Gather learner feedback and refine content and delivery methods • Define and track learning effectiveness using operational KPIs including accuracy, cycle time, quality, and compliance • Partner with Operations to identify capability gaps and update learning • Use data to demonstrate learning impact on performance and adoption • Partner with Process Excellence to ensure processes and SOPs are adoption-ready • Align enablement timing with delivery milestones through collaboration with PMO and Program Managers • Support change adoption through learning and performance enablement

🎯 Requirements

• 5+ years of experience in Learning & Development, Operations Enablement, or Process Training within an insurance brokerage or related financial services environment • Strong understanding of brokerage operations, systems such as Epic or other AMS, and workflows including billing, certificates, policy administration, and claims • Proven ability to design and deliver training programs that improve operational performance and adoption • Experience collaborating with Operations, IT, and Change teams to align training with business initiatives • Proficiency in instructional design principles, adult learning theory, and modern learning delivery methods including virtual, e-learning, and in-person delivery • Strong communication and facilitation skills, with the ability to translate complex information into clear, actionable learning content • Bachelor’s degree in Business, Education, Operations, Organizational Development, or a related field preferred (or equivalent experience) • Experience supporting large-scale processes or systems implementations, such as new system rollouts or target operating model transitions preferred • Familiarity with e-learning tools and Learning Management Systems (LMS) administration and content tracking is a plus • Insurance license or industry designation such as CIC, CISR, CPCU, or similar is a plus

🏖️ Benefits

• Discretionary bonus eligibility • Medical, dental, and vision insurance • Healthcare savings and reimbursement accounts • 401(k) retirement plan • Flexible Paid Time Off • Paid parental leave • Life and Disability insurance • Reasonable accommodations, including software, IT, office setup, flexible hours, or hybrid working where available

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