Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Jonas Software is the leading provider of enterprise management software solutions to over 40 different vertical markets. The company has acquired over 160 unique and innovative companies, positioning itself as a trusted source for technology and product innovation. With a client base of over 40,000 customers worldwide, Jonas Software operates offices across multiple continents and employs over 3,500 skilled professionals. Its vision is to be a global leader in enterprise management software, recognized for quality and customer service.

📋 Description

• Coordinate recurring operational processes and ensure key business activities are completed accurately and on schedule • Support customer contract administration, including customer setup, renewals, pricing changes, subscription updates, and billing changes • Maintain accurate customer, financial, and operational records • Document business processes and identify efficiency, accuracy, and consistency improvements • Coordinate cross-functional initiatives across Sales, Customer Success, Professional Services, Product, Finance, and other teams • Support internal audits, compliance activities, and operational documentation • Track projects, deliverables, owners, and deadlines • Support the President and leadership team with special projects and emerging priorities • Coordinate customer invoices, recurring billing schedules, and subscription records • Monitor accounts receivable and coordinate collection activities • Research and resolve billing discrepancies • Process vendor invoices and accounts payable activities • Assist with month-end close, reconciliations, and financial reporting • Prepare and distribute weekly, monthly, and quarterly business scorecards and KPI reports • Compile financial, sales, customer, and operational data for leadership reporting • Prepare reporting for Quarterly Success Reviews, forecasts, budgets, and management reviews • Validate data and investigate reporting discrepancies • Develop and maintain reports and dashboards • Analyze trends and highlight risks, opportunities, and performance variances • Coordinate trade shows, conferences, customer events, and company meetings • Manage event logistics, registrations, sponsorships, booth materials, shipping, promotional items, schedules, travel, and communications • Coordinate customer and prospect meetings around industry events • Support marketing execution, including customer communications, email campaigns, social media, website updates, presentations, collateral, and promotional materials • Measure trade show and marketing effectiveness through leads, opportunities, and customer engagement metrics • Partner with Finance, Sales, Customer Success, Professional Services, Product, and Leadership on company priorities • Own cross-departmental operational issues and drive them to resolution • Assist leadership with research, analysis, presentations, process changes, and ad hoc business needs • Coordinate projects without clear departmental ownership • Maintain confidentiality of financial, operational, employee, and customer information

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or a related discipline preferred; equivalent relevant experience will be considered • Three or more years of experience in business operations, financial administration, project coordination, accounting, or another cross-functional business role • Experience with customer billing, accounts receivable, accounts payable, and business reporting preferred • Experience preparing management reports, scorecards, KPIs, or business performance metrics • Experience coordinating projects, events, trade shows, or marketing initiatives strongly preferred • Experience in a SaaS, technology, software, or recurring-revenue business is a plus • Strong Microsoft Excel skills, including PivotTables, XLOOKUPs, formulas, charts, and data analysis • Strong proficiency with Microsoft Office applications, including PowerPoint • Experience with ERP or accounting systems such as QuickBooks, Xledger, Microsoft Dynamics GP, or similar platforms • Experience with CRM systems, particularly Salesforce, preferred • Experience with reporting tools, dashboards, marketing platforms, or project-management applications is beneficial • Ability to quickly learn and effectively use new business applications and technology • Resourceful and comfortable taking ownership of unfamiliar assignments • Proactive problem-solving, initiative, and follow-through • Highly organized with exceptional attention to detail • Strong analytical and critical-thinking skills • Strong project coordination and time-management skills • Ability to manage multiple priorities and deadlines simultaneously • Strong written and verbal communication skills • Professional, collaborative, and customer-focused • High degree of integrity and discretion when handling confidential information • Self-motivated and capable of working independently while collaborating effectively across teams • Continuous-improvement mindset • Willingness to travel periodically to support trade shows, customer events, and company meetings

🏖️ Benefits

• 40 scheduled weekly hours • Periodic travel to support trade shows, customer events, and company meetings • Equal Opportunity Employer • Disability accommodation during the application process