Director, Sales Support

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $138.9k - $191k / year

⏰ Full Time

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Develop and execute the overall Sales Support strategy aligned with organizational growth objectives • Partner with Sales Leadership to identify operational opportunities and remove barriers impacting sales performance • Establish and monitor KPIs to measure sales support effectiveness • Drive continuous improvement initiatives that enhance productivity, efficiency, and customer outcomes • Lead change management for new programs, technologies, and business processes • Oversee sales support programs, processes, and workflows • Ensure sales teams have accurate sales materials, tools, training resources, and customer information • Partner with Training and Learning teams on onboarding and ongoing sales education • Manage sales enablement technologies and recommend enhancements • Support territory planning, account assignments, lead management, and pipeline management • Lead development of dashboards, reporting, and performance metrics • Analyze sales performance trends and provide actionable recommendations • Partner with business intelligence teams on forecasting and performance measurement tools • Monitor and improve data quality and reporting accuracy • Deliver executive-level insights on productivity, conversion, retention, and growth opportunities • Collaborate with Marketing on campaign execution and lead generation • Partner with Product and Operations on customer-facing initiatives • Work with Compliance and Legal to ensure regulatory adherence • Liaise between sales teams and internal business partners to resolve operational issues • Build, develop, and retain a high-performing Sales Support organization • Establish performance expectations and accountability measures • Mentor managers and team members • Foster collaboration, innovation, customer focus, and operational excellence

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Healthcare Administration, or related field • 8+ years of progressive experience supporting sales organizations • 5+ years of leadership experience managing teams and complex business functions • Experience leading sales operations, sales enablement, revenue operations, or sales support functions • Strong analytical and problem-solving skills • Experience developing and presenting executive-level reporting and recommendations • Demonstrated ability to lead cross-functional initiatives and influence stakeholders • Experience utilizing CRM platforms, reporting tools, and sales technologies • Minimum internet speed of 25 Mbps download and 10 Mbps upload for home or hybrid home/office employees • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace arrangement • Remote work arrangement • Occasional travel to Humana offices for training or meetings