Telephonic Care Coach

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $53.7k - $72.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Manage members' health issues using telephonic strategies, approaches, and techniques • Identify and resolve barriers hindering effective care • Conduct comprehensive assessments and identify member needs • Guide members and families to essential resources for optimal care • Continuously monitor patient care using assessments, data, conversations with members, and active care planning • Ensure patients progress toward desired outcomes • Follow professional concepts, standards, regulations, strategies, operating standards, and established procedures • Make decisions regarding work approach and priorities • Report to the Manager, Care Management • Occasionally travel to Humana offices for training or meetings

🎯 Requirements

• Bachelor's degree in a health-related field, active Illinois LPN licensure, or the ability to obtain IL LPN license • 2 or more years of case management, medical case management, care coordination, or healthcare support experience • Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook • Previous experience with electronic case note documentation • Experience documenting in multiple computer applications/systems • Experience with health promotion, coaching and wellness • Knowledge of community health and social service agencies and additional community resources • Ability to work Monday–Friday during operating hours of 8:00 AM–7:00 PM CST, with core hours primarily 8:00 AM–5:00 PM CST • Ability to meet home internet requirements of at least 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect PHI/HIPAA information

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work from home • Dedicated-space home-work arrangement • Occasional travel for training or meetings