Homeless Services, Coordinated Entry System Training and Instructional Design Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $74.1k - $126k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Develop and deliver instructor-led, virtual, online, and blended learning experiences using adult-learning principles and instructional-design best practices • Collaborate with subject-matter experts, program leaders, CES users, and participating providers to identify training and performance-support needs • Maintain knowledge of CES policies, procedures, assessment practices, referral workflows, implementation requirements, and HUD guidance • Analyze learner knowledge and performance gaps and define target audiences and competencies • Establish instructional goals and measurable learning objectives • Determine instructional approaches, delivery formats, practice activities, resources, and evaluation methods • Design curricula, course outlines, lesson plans, facilitator guides, participant workbooks, presentations, job aids, FAQs, website tips, and other resources • Translate complex policy, procedural, and technical information into accessible instructional content • Design instructional graphics, course layouts, user interfaces, storyboards, and finished learning products • Review training content for accuracy, policy alignment, accessibility, consistency, and usability • Deliver foundational and specialized CES training in person and through live webinars • Use demonstrations, exercises, case scenarios, role plays, guided practice, and group discussion • Schedule trainings and workshops and communicate registration, prerequisites, logistics, materials, and follow-up resources • Coordinate room setup, technology, attendance tracking, instructional materials, and webinar administration • Support learning-management-system course setup, enrollment, content maintenance, participant access, completion tracking, and reporting • Travel throughout the CoC geography as needed to deliver training and support CES partners • Develop assessments, knowledge checks, quizzes, skills demonstrations, practice exercises, and course evaluations • Review assessment results, feedback, attendance, and technical-assistance requests to improve instruction • Conduct root cause analyses and recommend solutions to CES Management Entity leadership • Resolve training-related issues and refer policy or procedural issues to cross-functional partners • Identify innovative and cost-effective methods for developing and delivering trainings at scale

🎯 Requirements

• Bachelor’s degree in instructional design, education, adult learning, training and development, human services, public administration, communications, social work, or a related field; an equivalent combination of relevant education and professional experience may be considered • Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs • Experience preparing and delivering instructor-led, virtual, or online training for professional audiences • Experience developing curricula, lesson plans, presentations, eLearning content, tutorials, job aids, or other instructional materials • Knowledge of adult-learning principles, instructional-design practices, facilitation methods, and learner assessment • Strong public-speaking, presentation, facilitation, writing, interpersonal, organizational, and project-management skills • Ability to explain technical and policy concepts to learners with different roles, experience levels, and technical abilities • Strong attention to detail and ability to maintain accurate project, course, and version-control documentation • Ability to work independently and collaboratively in a multidisciplinary environment • Ability to travel throughout the CoC geography as needed • Understanding of HUD Coordinated Entry requirements and related HUD guidance • Ability to prioritize and manage multiple activities while meeting stringent deadlines • Ability to collaborate with subject-matter experts and translate complex information into clear learning content • Ability to provide responsive and professional user support through multiple communication channels

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Global workplace focused on employee collaboration and professional goals