Manager of Training and Instructional Design

🕒 6 days ago

🏄 California – Remote

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💵 $89.6k - $152.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

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Logo of ICF

ICF

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Support administration and operation of a Homeless Management Information System for a large Continuum of Care • Serve in a senior leadership role on the HMIS system administration team • Oversee personnel and activities related to HMIS training development, training delivery, capacity building, and professional development • Ensure training for approximately 8,000 HMIS end users meets U.S. Department of Housing and Urban Development and CoC compliance requirements • Liaise with CoC HMIS and data leadership, HMIS vendor, technical support teams, and internal and external partners • Participate in meetings with the HMIS vendor regarding features, functionality, and UI/UX changes • Implement tracking systems for end-user training compliance and deliver remedial training through corrective action plans • Maintain expert knowledge of HUD and CoC HMIS requirements concerning data standards, reporting, privacy, security, policies, and procedures • Design, develop, and deliver in-person and virtual learning experiences • Develop quality assurance and control mechanisms for training content • Collaborate with program, policy, and technical teams to align training with policy priorities, government requirements, and person-centered and trauma-aware practices • Use feedback from help desk and ticketing protocols to address training needs • Apply adult learning principles to curriculum and instructional design • Establish training efficacy metrics and implement continuous quality improvements • Maintain contracts for in-person training laboratories and virtual training platforms • Supervise approximately five HMIS trainers

🎯 Requirements

• Bachelor’s Degree in Learning and Development, Organizational Management, Education, Public Policy, Business or Public Administration, Urban Planning, Social Work Administration, or another relevant field; equivalent experience may be considered • Advanced degree strongly preferred • Minimum 5 years of experience developing and delivering training and capacity building materials, preferably for an HMIS software or comparable information technology platform • Excellent verbal, interpersonal, and written communication skills • Ability to explain complex concepts to non-technical partners and stakeholders • Ability to supervise approximately five HMIS trainers and provide constructive feedback and professional development opportunities • Experience translating technical concepts to non-technical audiences using evidence-informed practices and adult learning principles • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential accommodation support during the application and employment process

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