Senior Case Manager – Disaster Recovery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60.9k - $103.6k / year

⏱ Part Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Lead day-to-day case management operations • Supervise, coach, and direct Case Management Specialists and support personnel • Establish priorities, assign work, and promote consistent service delivery • Oversee housing assistance, Other Needs Assistance, and other FEMA Individual Assistance and CDBG-DR services • Review casework, documentation, reports, and system entries for accuracy, timeliness, completeness, and compliance • Monitor workload, quality, productivity, and performance metrics; implement corrective actions and process improvements • Provide training, technical assistance, feedback, and job coaching • Address complex operational, policy, and programmatic issues and coordinate resolutions • Support eligibility determinations in presidentially declared disaster areas • Communicate progress, staffing needs, risks, issues, and resolutions to management • Coordinate with federal, state, local, tribal, territorial, nonprofit, and community partners • Track cases and team activities in project management information systems; prepare operational reports and status updates • Adapt staffing and work plans to changing deadlines, priorities, and disaster conditions • Travel by flight and vehicle to client, recovery, and ICF sites as required

🎯 Requirements

• 3+ years of experience leading, supervising, or providing day-to-day direction to case management, survivor assistance, disaster operations, or related teams • Ability and willingness to travel by flight and vehicle with minimal notice, including deployment to disaster-affected areas and extended assignments • Ability and willingness to work extended hours, evenings, weekends, and holidays when activated • Valid U.S. driver’s license and ability to successfully pass an MVR check • Strong proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams • Ability to learn and use multiple case-management or database systems • High attention to detail and accuracy in documentation, case review, reporting, and on-time completion of assigned work • Strong organizational and workload-management skills • Strong written, verbal, interpersonal, facilitation, and presentation skills • Excellent critical-thinking, problem-solving, and decision-making skills • Ability to lead calmly and professionally under changing deadlines, priorities, and disaster operating conditions • Ability to listen, facilitate, negotiate, and de-escalate concerns while maintaining boundaries and confidentiality • Awareness and appreciation of survivor circumstances, socioeconomic backgrounds, access and functional needs, and community dynamics • Bachelor’s degree in emergency management, disaster management, public administration, social services, business, or related field (preferred) • Preferred knowledge or experience with FEMA Individual Assistance, CDBG-DR, disaster operations, FEMA/state case-management systems, grant systems, reporting tools, applicant-assistance technology, training, coaching, quality reviews, and performance metrics • FEMA training or certifications, including ICS, NIMS, NRF, and Individual Assistance coursework (preferred)

🏖️ Benefits

• Reservist On-Call employees may accept or decline assignments • May work on concurrent projects outside the ICF assignment if there is no conflict of interest • Reasonable accommodations for disabilities, veterans, and sincerely held religious beliefs • Equal employment opportunity • Confidential accommodation assistance during application and employment