Senior Case Manager – Disaster Recovery

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60.9k - $103.6k / year

⏱ Part Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Join ICF’s U.S.-wide Reservist (On Call) cadre as a Senior Case Manager • Supervise Case Management Specialists and assigned support personnel; establish priorities and assign work • Lead day-to-day case management operations and provide technical direction • Oversee housing assistance, Other Needs Assistance, and other FEMA Individual Assistance and CDBG-DR direct services • Review casework, documentation, reports, and system entries for completeness, accuracy, timeliness, and compliance • Monitor workload, quality, productivity, and performance metrics; implement corrective actions and process improvements • Provide training, technical assistance, feedback, and job coaching to staff • Address complex operational, policy, and programmatic issues with project leadership, clients, stakeholders, and partner agencies • Support eligibility determinations for survivors in presidentially declared disaster areas • Communicate progress, staffing needs, risks, issues, and resolutions to management • Promote customer service, de-escalate concerns, and support survivors experiencing difficult circumstances • Coordinate with federal, state, local, tribal, and territorial partners, nonprofits, and community organizations • Track cases and team activities in project management information systems; prepare operational reports and status updates • Adapt staffing and work plans to changing deadlines, priorities, and disaster conditions • Travel by flight and vehicle to client, recovery, and ICF sites as required

🎯 Requirements

• 3+ years of experience leading, supervising, or providing day-to-day direction to case management, survivor assistance, disaster operations, or related teams • Ability and willingness to travel by flight and vehicle with minimal notice, including deployment to disaster-affected areas and extended assignments • Ability and willingness to work extended hours, evenings, weekends, and holidays when activated • Valid U.S. driver’s license and ability to successfully pass a Motor Vehicle Records (MVR) check • Strong proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams • Ability to learn and use multiple case-management or database systems • High attention to detail and accuracy in documentation, case review, reporting, and on-time completion of assigned work • Strong organizational and workload-management skills • Strong written, verbal, interpersonal, facilitation, and presentation skills • Excellent critical-thinking, problem-solving, and decision-making skills • Ability to lead calmly and professionally under changing deadlines, priorities, and disaster operating conditions • Ability to listen, facilitate, negotiate, and de-escalate concerns while maintaining boundaries and confidentiality • Awareness and appreciation of survivor circumstances, socioeconomic backgrounds, access and functional needs, and community dynamics • Bachelor's degree in emergency management, disaster management, public administration, social services, business, or a related field (preferred) • Demonstrated knowledge of FEMA Individual Assistance and CDBG-DR policies, eligibility requirements, application processes, case documentation, and survivor support practices (preferred) • Experience supervising staff during recent, active FEMA Individual Assistance disaster operations (preferred) • Experience addressing strategic disaster recovery issues involving complex political, operational, or programmatic elements (preferred) • Experience interpreting and applying FEMA Individual Assistance policy and guidance under current laws and regulations (preferred) • Knowledge of analytical and evaluative techniques for grants administration, eligibility, case management, or operational issues (preferred) • Experience developing or delivering training, coaching staff, conducting quality reviews, and monitoring team performance metrics (preferred) • Experience with FEMA or state case-management systems, grant systems, reporting tools, or applicant-assistance technology (preferred) • FEMA training or certifications, including ICS, NIMS, NRF, and Individual Assistance coursework (preferred)

🏖️ Benefits

• On-call employees may accept or decline assignments • May work on concurrent projects outside their ICF assignment, provided there is no conflict of interest • Equal opportunity workplace • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Benefits information provided under the Transparency in Coverage Act