Customer Success Associate

🔥 17 hours ago

🌵 Arizona, Kansas, +3 more states – Remote

🌵 Arizona – Remote 🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IdeaTek

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

Telecommunications • B2B

IdeaTek is a telecommunications company specializing in fiber-delivered internet solutions. With an entirely fiber-based network, they provide ultra-fast and reliable internet services to communities in central and south Kansas. Celebrated for their customer service, which is available 24/7, IdeaTek aims to bring progressive technology to its users, ensuring high-speed connectivity and various telecommunication options such as VoIP and eFax.

📋 Description

• Serve as the primary point of contact for existing customers via phone, email, and live chat • Provide prompt, friendly, and effective assistance to ensure a consistently positive customer experience • Manage customer correspondence and follow-up to ensure timely resolution and clear communication • Collaborate with internal teams to resolve customer concerns and deliver solutions that exceed expectations • Build lasting relationships by monitoring inquiry trends and offering recommendations for process improvements • Handle inbound phone calls, emails, and live chats related to billing and general support • Resolve concerns and monitor trends to recommend process improvements that enhance the overall customer journey

🎯 Requirements

• 1+ year of previous experience working in a high call volume customer service setting and/or using live chat customer service • Adept problem-solving skills used to identify and resolve customer issues with insightful solutions • A passion for engaging with others and developing meaningful relationships • Strong communication skills, with the ability to speak and write clearly and effectively • Bi-lingual proficiency in both English and Spanish is desired • This role is not eligible for Visa sponsorship • This role is not eligible for relocation

🏖️ Benefits

• Competitive pay + bonus potential • Medical, dental, vision, and life insurance • 401k with match • Free coaching/counseling for employees & families • Free internet service (if available in your area) or internet reimbursement • Tuition reimbursement for personal and professional growth • Community engagement opportunities • Culture that values results, effort, and integrity

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