Customer Support Consultant – Chemistry, Bilingual

🔥 1 minute ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Serve as the direct line between IDEXX and veterinary, veterinary technician, and animal healthcare diagnostic professional customers • Handle approximately 20–30 calls per day • Navigate customer inquiries and provide solutions through multiple communication methods • Use documentation and software programs to resolve issues during customer calls • Support Catalyst One, Catalyst Dx, VetStat analyzers, and other chemistry products • Instruct customers on use of in-house diagnostic analyzers • Coordinate and assist with equipment installations • Troubleshoot mechanical hardware technical problems • Troubleshoot software integration issues • Maintain availability through telephone, voicemail, email, and Microsoft Teams during scheduled business hours

🎯 Requirements

• Fluent in both French and English • Experience in a technically related field, veterinary practice with chemistry analyzers, laboratory setting, or contact center environment • Strong computer and technical skills • Aptitude to learn applicable software and hardware • Networking and/or software support experience is a plus • Highly motivated, goal-oriented, and collaborative • Proven track record of providing extraordinary customer service • Superb verbal and written listening and communication skills • Strong interpersonal skills and ability to establish rapport quickly • Strong problem-solving, attention to detail, and organizational skills • Ability to multitask and learn quickly • Ability to be on the phone for 8 hours per day • Reliable and dependable attendance • Availability by telephone, voicemail, email, and Microsoft Teams during scheduled business hours • Maintain a high-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload

🏖️ Benefits

• Competitive compensation • Incentives • Benefits • Company-supplied laptop, docking station, monitors, keyboard, mouse, and headset • Virtual work arrangement • High-speed hardwired internet connection requirement supported by supplied equipment