Customer Support Consultant – Chemistry

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Handle 20–30 customer calls per day in a fast-paced environment • Resolve customer inquiries through phone and other communication methods • Instruct customers on the use of in-house diagnostic analyzers • Coordinate and assist with equipment installations • Troubleshoot mechanical hardware technical problems • Troubleshoot software integration issues • Use documentation and programs to provide solutions during customer calls • Support Catalyst One, Catalyst Dx, VetStat, and other chemistry analyzers • Work days, evenings until 9:00pm ET, and rotating weekends • Provide on-call support when required • Maintain supplied virtual-office equipment appropriately

🎯 Requirements

• Experience in a technically related field, veterinary practice with chemistry analyzers, laboratory setting, or contact center environment • Prior phone experience is a plus • Strong computer and technical skills • Aptitude to learn applicable software and hardware • Networking and/or software support experience is a plus • Proven track record of providing extraordinary customer service • Superb verbal and written listening and communication skills • Strong interpersonal skills and ability to establish rapport quickly • Problem-solving skills and attention to detail • Strong organizational and multitasking skills • Ability to learn quickly and apply skills to varied customer interactions • Ability to be on the phone for 8 hours per day • Reliable and dependable attendance • Availability by telephone, voicemail, email, and Microsoft Teams during scheduled business hours • High-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload

🏖️ Benefits

• Shift-differential pay offered for later shifts • Eligible for annual bonus • Health benefits • Dental benefits • Vision benefits • Remote work, including virtual onboarding, training, and support • Laptop, docking station, monitors, keyboard, mouse, and headset supplied