Inside Sales Support Representative – Inbound

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Fulfill customer orders for diagnostic products and supplies through phone, fax, and email • Establish credibility with domestic veterinary customers • Use discovery to recommend additional products and services • Answer questions about product ordering, shipping inquiries, and IDEXX online platforms • Maintain accurate customer profiles and interactions in Salesforce.com • Provide an outstanding customer experience • Receive inbound calls and emails through a phone queue for the majority of the day • Attend trainings, coaching sessions, and individual development time • Ask open-ended questions to uncover customer needs and clarify concerns • Guide conversations toward differentiated solutions and services

🎯 Requirements

• Sales, customer service and/or customer-facing experience • Prior phone experience preferred • Strong written and verbal communication skills • Strong interpersonal skills and ability to establish rapport quickly • Capability to absorb and articulate technical information • Highly motivated and goal-oriented while working collaboratively • Strong organizational skills, especially in a multitasking environment • Ability to work independently and as part of a team • Computer proficiency with Microsoft Windows, Excel, Word, and Outlook • Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus • Ability to work 8.5 hours between 7:30 AM and 9:00 PM EST Monday-Friday • Ability to work a rotating monthly Saturday shift from 8:00 AM to 5:00 PM EST • High-speed hardwired internet connection with minimum 15 Mbps download and 3 Mbps upload • Bachelor’s degree in a business or scientific discipline is a plus

🏖️ Benefits

• Hourly rate of $21/hr+ based on experience • Shift-differential pay offered for later shifts • Opportunity for annual cash bonus • Health / Dental / Vision Benefits Day-One • 5% matching 401k • Financial support • Pet insurance • Mental health resources • Volunteer paid days off • Employee stock program • Foundation donation matching • Laptop, docking station, monitor(s), and headset supplied • Opportunity to move into outbound inside sales positions • Training, coaching sessions, and individual development time