Seasonal Customer Support Agent – Live Phone

Job not on LinkedIn

🔥 16 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGT Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

<IGT Solutions> is a remote-first contact center and workforce platform that provides certified remote agents and tools to businesses for voice and non-voice customer support, scheduling, and administrative tasks. The company offers an interactive onboarding and certification process, real-time task tracking via a secure portal, agent matching, and CRM/platform integration to deliver structured, time- and task-based services across global regions.

📋 Description

• Answer incoming customer calls and provide courteous assistance. • Identify the reason for each call and record relevant details accurately. • Respond to routine questions using approved information. • Document customer interactions and service requests. • Direct inquiries to the appropriate contact when further assistance is needed. • Follow established instructions for handling customer concerns. • Speak directly with customers, respond to inquiries, collect relevant information, and help ensure requests reach the appropriate person or team. • Support periods of increased customer activity.

🎯 Requirements

• Strong spoken English and professional telephone manner. • Good listening, communication, and information-gathering skills. • Reliable attendance and ability to follow a scheduled shift. • Comfortable using a computer and web-based applications. • Ability to remain calm and organized when call volume increases. • Previous phone-based customer service experience is an advantage. • Reliable internet access. • Suitable computer. • Headset with a microphone. • Quiet workspace for customer calls. • Applicants should submit their résumé and briefly describe their experience handling customer calls.

🏖️ Benefits

• Remote work opportunity: Perform your assigned duties remotely without a daily office commute. • Practical experience: Develop professional telephone communication and customer service skills. • Role-specific guidance: Receive instructions and preparation relevant to your assigned customer support responsibilities. • Transferable skills: Build experience in call handling, customer communication, information gathering, and professional problem-solving. • U.S.-focused business experience: Gain exposure to customer service expectations and communication practices used by U.S. businesses. • Potential future opportunities: Strong performance and reliability may be considered when future assignments become available. Continued work is not guaranteed.