VP of Customer Enablement

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $190k - $215k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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IMPaCT Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

IMPaCT Care is a pioneering organization focused on enhancing community health by employing trained Community Health Workers (CHWs) to address social determinants of health (SDOH) at an enterprise scale. They offer a robust infrastructure and cloud-based technology to effectively manage CHW programs, providing real-time analytics and evidence-based workflows to improve patient engagement and access to primary care. IMPaCT Care aims to deliver better health outcomes at a lower cost, with proven benefits demonstrated through rigorous research and client success stories.

📋 Description

• Oversee implementation of customer journeys across strategic planning, execution, operationalization, and optimization • Help customers articulate their vision for Community Health Worker programs and develop operational plans • Conduct gap analyses of existing Community Health Worker programs • Define key performance metrics and build financial models • Identify priority populations and map workflows, including information flow between electronic health records and the IMPaCT application • Help clients hire and train empathic, trustworthy Community Health Workers from the communities they serve • Support clients as they operationalize Community Health Worker programs and optimize KPIs using IMPaCT’s operating system • Own customer relationships and lead Quarterly Business Reviews • Take accountability for customer delight and retention • Manage a growing team and create systems for effective performance and account management

🎯 Requirements

• 10+ years of healthcare operations and quality leadership • Experience in B2B customer-facing roles, such as Customer Success or advisory services • In-depth understanding of value-based care, Medicare and Medicaid financing • Highly organized, able to juggle multiple projects with excellent attention to detail • Exceptional presentation, interpersonal, and writing skills • Passion for building lasting partnerships • Experience managing clinical program KPIs • Ability to shift between high-level vision and operational details

🏖️ Benefits

• Competitive compensation • Equity grants • Comprehensive benefits • Opportunities for team-building and fun • Work from home