Chat Support Assistant

🕒 August 17

🇺🇸 United States – Remote

💵 $49.5k - $64.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide prompt and accurate responses to customer inquiries via live chat • Resolve user issues efficiently while maintaining a professional and friendly tone • Collaborate with internal teams to escalate and resolve complex technical concerns • Share customer feedback and insights to support continuous improvement • Respond to customer questions and concerns through live chat in a timely and courteous manner • Identify customer needs and offer appropriate solutions or escalate when necessary • Document customer interactions accurately and update support tickets • Maintain up-to-date knowledge of Invicta Software products and services • Work with technical and product teams to address recurring issues and improve support processes • Ensure compliance with company policies and data privacy regulations during customer interactions

🎯 Requirements

• High school diploma or equivalent required • Associate’s or Bachelor’s degree preferred • Previous experience in chat support, customer service, or a related role • Excellent written communication skills with strong attention to detail • Ability to multitask and manage multiple chat conversations simultaneously • Basic technical aptitude and willingness to learn software products quickly • Strong problem-solving skills and a customer-focused mindset • Flexibility to work shifts, including evenings or weekends as needed • Experience with CRM or helpdesk software platforms preferred • Familiarity with SaaS products or software support environments preferred • Additional language skills are a plus

🏖️ Benefits

• Competitive salary with performance-based incentives • Comprehensive health, dental, and vision insurance plans • Opportunities for professional growth and skill development • Collaborative and inclusive workplace culture • Flexible work schedules and remote work options • Paid time off • Company-sponsored wellness programs