Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $64.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide timely, accurate, and empathetic assistance to customers via phone, email, and chat. • Resolve customer inquiries and issues efficiently while maintaining high satisfaction levels. • Collaborate with internal teams to communicate customer feedback and improve service delivery. • Maintain detailed records of customer interactions and transactions. • Respond promptly to customer inquiries through phone, email, and live chat. • Identify and assess customers’ needs to achieve satisfaction. • Handle product or service questions and provide accurate information. • Document all interactions in the customer service database accurately and thoroughly. • Escalate unresolved issues to the appropriate internal teams in a timely manner. • Follow up with customers to ensure their issues are resolved and they are satisfied. • Stay updated on product knowledge, company policies, and industry trends. • Contribute to process improvements and share insights to enhance the customer experience.

🎯 Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred. • Proven experience in a customer service role, preferably in a remote setting. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Comfortable using CRM software and other customer support tools. • Ability to manage multiple tasks and prioritize effectively. • Self-motivated with the ability to work independently and as part of a team. • Reliable internet connection and a quiet, dedicated workspace. • Must be a resident of United States.

🏖️ Benefits

• Flexible remote work environment allowing for a healthy work-life balance. • Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance options. • Opportunities for professional development and career growth. • Supportive and inclusive company culture. • Paid time off and holidays.