Account Manager – Automotive

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Ironmark

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1955

💼 Consulting

📦 Logistics

📣 Marketing

💰 Series unknown on 2022-07

Consulting • Logistics • Marketing

Ironmark is a full-service integrated marketing and fulfillment firm that combines digital and physical channels to deliver data-driven customer engagement for multi-location and enterprise clients. They offer services including digital advertising, content marketing, predictive analytics, lead intelligence, direct mail and commercial printing, branded merchandise, web and technical development, warehouse and shipping, and event logistics—providing end-to-end strategy and execution under one roof.

📋 Description

• Serve as the primary point of contact for assigned client accounts • Build and maintain long-term client relationships through proactive communication and exceptional service • Manage client expectations and ensure timely delivery of products and services • Handle customer inquiries, concerns, and issues and provide prompt resolution • Escalate and resolve complex client concerns when necessary • Maintain accurate records of customer interactions, projects, and account activity • Manage projects through the complete production lifecycle from initiation through final delivery • Coordinate print and digital marketing campaigns for quality, accuracy, and timely execution • Gather project specifications and requirements from clients and internal teams • Review estimates, customer files, proofs, and specifications before production • Monitor project timelines and communicate status updates • Coordinate with production, fulfillment, creative, data, technology teams, vendors, and production partners • Identify opportunities to expand client relationships through additional products and services • Support sales initiatives by identifying customer needs and generating qualified leads • Assist with client onboarding, account setup, and workflow implementation • Use ERP, project management, CRM, and workflow systems to manage accounts, schedules, and performance • Improve efficiency, reporting, client communication, and operational visibility through technology • Support process improvements and adoption of new technologies • Maintain accurate documentation and reporting in organizational systems

🎯 Requirements

• High school diploma or equivalent required • 3+ years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field • Excellent verbal and written communication skills • Strong customer-service and relationship-building skills • Strong organizational and project-management ability • Exceptional attention to detail and follow-through • Ability to manage multiple projects and competing deadlines simultaneously • Sense of urgency and judgment to prioritize work • Comfort working in a fast-paced, deadline-driven environment • Ability to adapt when priorities change or interruptions occur • Positive, collaborative, team-oriented approach • Strong technical aptitude and ability to learn new tools quickly • Proficiency with ERP systems, project-management software, CRM platforms, Microsoft Excel, and other business applications • Automotive industry experience preferred • Bachelor's degree in Business, Marketing, Communications, Printing Management, or a related field preferred